As the North America Microsoft D365 F&SCM Practice Director of the HCL Tech MBAP division, I lead a fantastic team of on and offshore Directors, Managers, Solution Architects, Technical Architects, Consultants, and Developers in the Implementation of Microsoft's F&SCM SaaS solutions. Within my role, I lead the delivery and management of client projects, contribute to solutions as needed to establish strong trust-based relationships and drive collective client and team success. I am focused on helping clients maximize their software investments by providing the right solutions and resources. I also continuously develop relationships with key Microsoft contacts and other referral partners as well as build relationships and working closely with HCL colleagues to strategize and grow our customer engagements. I am also passionate about mentoring and serving as a role model to my team by providing career development goals, meeting regularly, writing and delivering semi-annual reviews, advocating for their career advancement, and serving as an example of career roles and levels they can aspire to. This includes actively representing our culture by leading and participating in efforts around continuous learning, personal and professional development, community service and team building. Finally, I support company growth by building and maintaining a strong professional network, including recruiting and acquiring top talent as and when required based on Demand and Supply for the Practice.

As Senior Director, Customer Care, I define, manage, and execute the Managed Service and Support strategies at SIS. As the Practice leader, I have daily oversight on operational and relational activities for SIS clients, manage all escalations, and caretake our amazing team of experts. I also set the processes and execution of support practices, release management, and all other activities from transition of clients during go-live to post-go live activities.

As Director of Managed Services at SIS, LLC I have full oversight on the day-to-day operations and lead services delivery to optimize client business operations.

As the Director of Customer Operations/Managed Services, I am responsible for the day to day operations of our Managed Services on both the Application (AX/F&O, NAV/BC, GP, and the Infrastructure sides. I also guide the sales cycle of our Managed Service offerings from inception to completion.

I am currently an AX Consultant and Service Delivery/Project Manger with Columbus and am responsible for providing consulting services, support, requirement gathering, Gap/fit analysis, and other various business requirements. I also provide extensive training to clients in Master Planning and other areas of Microsoft Dynamics AX.AX successes include: Implement Production and Master Planning for multiple clients Master planning design and enhancements for multiple clients Multiple Post-Go Live enhancement implementations for clients Strategic planning of future enhancements and rollouts for client ERP installationsGraduated from Microsoft's 2013 Summer FastTrAX training class in August, 2013.Areas of hands-on Dynamics AX 2012 experience: Security Roles Workflow Procurement and Sourcing Human Resources Master Planning Formula Creation AR/AP Product Information Management Process Manufacturing and Production Control Quality Management Inventory ManagementCurrent certifications: AX 2012 Financials AX 2012 Trade and Logistics AX 2012 Process Manufacturing and Logistics RapidValue SureStep+

I am currently the Columbus US AMS Manager for Customer Operations and am responsible for leading the AX, NAV, and GP Customer Operations teams in all post Go-Live areas of clients including support, improvements, enhancements, and relationship growth. I also am a Senior AX Consultant with multiple, successful Go-Lives.

Control all aspects of restaurant management and operations, including, but not limited to, inventory, cost controls, human resources, staffing, budgeting, and customer satisfaction.While General Manager with Bob Evans Restaurants, I consistently performed in the top 25% of company restaurants, with an average scorecard of 4 out of a possible 5 points, equivalent to 150% of target goals. Other achievements include: -Successfully managing a high volume restaurant consistently in the top 10% of sales volume company-wide -Maintained a 67% annualized turnover, with target being 80% -Trained and developed new managers as a Certified Training General Manager -Increased sales in a 2 year period over $110,000 vs previous year -Earned a position on the LEAD General Managers team to discuss and incorporate systems and procedures for building dine-in and carryout sales, lowering food and labor costs, and improving Guest Satisfaction -Led the Region in carryout sales increase to earn the employee "new uniform" incentive -Averaged over 88% Guest Loyalty Index based entirely on guest surveys and opinion, with on target being 85%