Jed Hewson Email and Phone Number
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I have worked in the technology industry for more than 20 years. My expertise lies in call centre technology and the communications and call centre space. I believe my role is to use this experience and knowledge to offer companies technical solutions that make sense. The cloud computing era is a tipping point for the IT industry with complex IT systems managed by engaged experts for easy solutions to clients. I have delivered pioneering cloud-based call centres in South Africa and am currently the Co-founder and joint CEO of 1Stream, a leading provider of cloud-based contact centre technology and services. 1Stream offers a complete hosted telephony solution that is cost-effective, customisable and effortlessly efficient. We have extensive experience across a multitude of markets and combine our expertise with this experience to address the needs of our clients, no matter who they are or what their situation may be. One company, multiple solutions.We have a simple philosophy: we focus on delivering great support, backed up with best of breed technology and a technical team that understands what is needed to operate world class call centres. My focus is to ensure 1Stream clients enjoy a robust and reliable service. Significant achievements include setting up the Amazon Call Centre in Cape Town, South Africa and 1Stream was recognised as SA’s Entrepreneurial Company of the Year by research firm Frost & Sullivan.Specialities: technology, cloud, call centre, strategic implementation, consultancy, headache removal, support.
1Stream
View- Website:
- 1stream.co.za
- Employees:
- 21
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Co-Founder And Joint Ceo1Stream Aug 2008 - PresentCape Town Area, South AfricaI co-founded 1Stream with Bruce Von Maltitz in 2008 to offer specialised, cloud-based contact centre technology services to the South African market. My role at 1Stream is to find new technologies and solutions to meet the needs of the modern call centre. Current solutions include WebRTC technologies, Visual IVR, Omni-channel services and Gamification.Customer service, inventive thinking and reliable technology form the backbone of 1Stream and our passion for our work means that it will stay this way. Our customers agree – we’ve worked with Liberty Life, Lufthansa, Carphone Warehouse and Amazon. Find out more about 1Stream [http://www.1stream.co.za/about-us/] and why cloud contact centres are the future - 087 351 5253.
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Sales Account ManagerDimension Data Aug 2005 - Jul 2008I joined Dimension Data as a senior account manager with the goal of developing new business, managing existing clients and all sales relevant to the product stack. I was part of the team that built South Africa’s first cloud-based call centre solution.Significant projects included:Setting up the entire call centre> Providing a full managed service for the Talk Talk call centre, a division of Carphone Warehouse> Managed service for Lufthansa’s global call centres> Managed service for the BskyB call centre in the United Kingdom> Managed service for the Vodacom DRC call centre -
Country Manager, Cellit / Concerto SoftwareConcerto Software Aug 2003 - Aug 2005CellIT was an innovative Call Centre software company based in Miami USA. I brought CellIT to South Africa and continued to represent the company once purchased by Concerto Software in 2003.> My goal was to represent Cellit South Africa and promote the sales of the platform through resellers.> Developed impressive grounding in modern smart diallers and their reliable implementation -
Chief Technology Officer, Voicematix / Amvia (Acquired By Vox Telecom In 2007)Amvia Aug 1994 - Aug 2003I joined small, Cape Town-based start-up voicemail business Voicematix that soon became a leading voicemail provider in South Africa with an impressive corporate client list.> Supported the development of a thriving organisation that blended IVR, Rightfax and call centre technology into the business portfolio> Excellent experience garnered in customer service, PC-based voice technology and call centre industry as a whole
Jed Hewson Skills
Jed Hewson Education Details
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Bsc(Hons) -
Hymers College
Frequently Asked Questions about Jed Hewson
What company does Jed Hewson work for?
Jed Hewson works for 1stream
What is Jed Hewson's role at the current company?
Jed Hewson's current role is Co-founder and Joint CEO, 1Stream | SA Contact Centre Technology Pioneer.
What is Jed Hewson's email address?
Jed Hewson's email address is je****@****m.co.za
What is Jed Hewson's direct phone number?
Jed Hewson's direct phone number is +27 87 351*****
What schools did Jed Hewson attend?
Jed Hewson attended University Of York, Hymers College.
What are some of Jed Hewson's interests?
Jed Hewson has interest in Cycling Both Road And Mountain.
What skills is Jed Hewson known for?
Jed Hewson has skills like Contact Centers, Managed Services, Telecommunications, Voip, Call Centers, Solution Selling, Account Management, Cloud Computing, Business Development, Unified Communications, Telephony, Pre Sales.
Who are Jed Hewson's colleagues?
Jed Hewson's colleagues are Ardelene Harding, Seth Ramaya, Andile Armoed, Eugene Wessels, Robyn Curko, Le Roux Kock, Nango Kala.
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