Jed Morilla Email & Phone Number
@altisource.com
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Who is Jed Morilla? Overview
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Jed Morilla is listed as Customer Support Manager at NeuroMD, a with 2 employees, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a work email signal at altisource.com and a matched LinkedIn profile for Jed Morilla.
Jed Morilla previously worked as APAC Regional Advisor at Invisible Goat Studios Llc and Customer Service Manager at Sierra Madre. Jed Morilla holds Business Administration - Hrdm, Human Resources Development Management from Lyceum Of The Philippines University - Batangas.
Email format at NeuroMD
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AeroLeads found 1 current-domain work email signal for Jed Morilla. Compare company email patterns before reaching out.
About Jed Morilla
I have the ability to make complex processes simple. Learning new things is a passion of mine and I can definitely be depended upon right from the get go. I can get the work done with minimal supervision. My previous business ventures would prove that I am a self-starter and a goal-driven person. I am a team player and have also had privilege to be in leadership positions since college.
Listed skills include Sales, Microsoft Word, Powerpoint, Servers, and 4 others.
Jed Morilla's current company
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Jed Morilla work experience
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Apac Regional Advisor
Current- Assists the CEO, COO & CMO on strategic approaches for the Asia Pacific market- Manages the graphics, marketing and social media management teams in the Philippines- Engages talks with the different guilds of gamers thru campaign collaborations- Initiated the use of Google Analytics in getting real-time updates on growing global reach- Grew our network of YouTube and Facebook influencers in the Philippines
Customer Service Manager
- Wrote and created knowledge-based articles- Hired and trained all team members- Improved CSAT scores from 50% to an average of 97%- Effected changes to company culture that affected NPS to soar from 65% to 82%
Customer Support Manager
- Addressed all customer and billing concerns thru phone and email correspondences- Escalated bug fixes and issues to the development team for further checking- Analyzed trends on customer support issues- Handled social media management- Submitted weekly reports to CEO
Head Of Customer Support
- Improved CSAT scores from an average of 75% in 2019 to an average of 98% for the current year- Improved SLA compliance from 30% in 2019 to 82% for the current year- Implemented uptraining for all agents and team leaders which resulted in improved internal and customer relationships- Orchestrated the continuous improvement of the customer experience through a team-concept approach with the goal of constantly improving all the current strategies applied by the department.
Client Success Manager
- Identified client needs by evaluating feedback on a daily basis- Onboarded new clients by showing them how to use the app to match their preferences- Analyzed statistics and reports to uncover trends and overall customer experience- Handled and resolved complex client issues and escalations
Support Manager / Analyst
- Developed training programs for employee development- Created manuals and knowledge-based articles for staff support and maintained quality standards by performing audits on email and chat sessions- Submitted weekly reports to the CEO regarding refunds, chargebacks and employee performance evaluations
Jed Morilla education
Business Administration - Hrdm, Human Resources Development Management
Ccna (Cisco Certified Network Associate) 1, System, Networking, And Lan/Wan Management/Manager
Management, Business Administration And Management, General
Frequently asked questions about Jed Morilla
Quick answers generated from the profile data available on this page.
What company does Jed Morilla work for?
Jed Morilla works for NeuroMD.
What is Jed Morilla's role at NeuroMD?
Jed Morilla is listed as Customer Support Manager at NeuroMD.
What is Jed Morilla's email address?
AeroLeads has found 1 work email signal at @altisource.com for Jed Morilla at NeuroMD.
Where is Jed Morilla based?
Jed Morilla is based in Metro Manila, National Capital Region, Philippines while working with NeuroMD.
What companies has Jed Morilla worked for?
Jed Morilla has worked for Neuromd, Invisible Goat Studios Llc, Sierra Madre, Fixbliss, and Ebuynow.
How can I contact Jed Morilla?
You can use AeroLeads to view verified contact signals for Jed Morilla at NeuroMD, including work email, phone, and LinkedIn data when available.
What schools did Jed Morilla attend?
Jed Morilla holds Business Administration - Hrdm, Human Resources Development Management from Lyceum Of The Philippines University - Batangas.
What skills is Jed Morilla known for?
Jed Morilla is listed with skills including Sales, Microsoft Word, Powerpoint, Servers, Linux, Marketing, Operating Systems, and Management.
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