Responsible for supervising the Service Team’s Day to day activities and responses to warranty service claims. This role is designed to provide end users/consumers with an effective and efficient after sales service and ensure our Service team and network of sub-contractors provide a better customer experience.It is underpinned by effective planning, organising and control of spare parts inventory; coupled with great customer service.Key responsibilities include:• Coordinate the day-to-day operations of the National Call Centre and ensure the quality control of all call centre operators.• Process product recall enquiries, organise product recovery for testing/destruction and provide management with reports/ data for ACCC submissions.• Provide training to service staff in SAP operating system, warranty conditions, company procedures & policies• Prepare fault reports, reimbursement reports and be courteous to customers, consumers and company staff at all times.• Manage and liaise with contractors to ensure inspection/repairs are completed promptly and to a high standard.• Support service coordinators, credit claims officer, spare parts sales and procurement as required.• Provide assistance, & updates to Service Co-ordinator’s and service staff with product information.• liaise with a variety of stakeholders to secure positive business outcomes.• Support service department, credit claims officer, spare parts sales and procurement officer as required.

Contractor & Sub-Contractor ManagementCustomer/Client Support and Service responseDispatch/Return Logistics CoordinationGeneral Office Administration & database managementSAP power userLead service consultant and trainerFurther support in spare parts sales., spare parts procurement and credit claim management when required

Resbonsibilities of this role included - Management of small to medium sized projects - Management of Budgets and contracts. - Handling and responding to enquiries from the community including those of a sensitive nature. - Provision of technical advice and recommendations from the results of technical investigations carried out. - Providing advice to the public on matters within delegations of the position. - Assisting colleagues in the preparation of planning studies, delivering projects and undertaking other miscellaneous activities as required. - Liaising with a variety of stakeholders both internal and external to resolve technical issues and complete project deliverables. - Providing general assistance and supporting fellow team members as required.