Had Service Team Leader
CurrentResponsible for supervising the Service Team’s Day to day activities and responses to warranty service claims. This role is designed to provide end users/consumers with an effective and efficient after sales service and ensure our Service team and network of sub-contractors provide a better customer experience.It is underpinned by effective planning, organising and control of spare parts inventory; coupled with great customer service.Key responsibilities include:• Coordinate the day-to-day operations of the National Call Centre and ensure the quality control of all call centre operators.• Process product recall enquiries, organise product recovery for testing/destruction and provide management with reports/ data for ACCC submissions.• Provide training to service staff in SAP operating system, warranty conditions, company procedures & policies• Prepare fault reports, reimbursement reports and be courteous to customers, consumers and company staff at all times.• Manage and liaise with contractors to ensure inspection/repairs are completed promptly and to a high standard.• Support service coordinators, credit claims officer, spare parts sales and procurement as required.• Provide assistance, & updates to Service Co-ordinator’s and service staff with product information.• liaise with a variety of stakeholders to secure positive business outcomes.• Support service department, credit claims officer, spare parts sales and procurement officer as required.
