I have over five years of experience in IT support roles. My first four years were as a technician doing mainly computer hardware and software support with Windows for a school district in Carthage, Missouri. Starting in October of 2021, I have also been doing a lot more network support in my role with the University of Arkansas athletics department. I obtained my CCNA certification in June of 2022 to allow me to take on a large network upgrade by provisioning Cisco switches to replace 37 Juniper and Avaya switches in our environment. In my current role, I still provide tech support and troubleshoot issues on Windows PC systems, but also provide much more support for Windows Server, Apple MacOS, and some Linux servers, along with much more networking support, and helping implement device management through Microsoft Intune MDM.