• Source job candidates through cold calling, web postings, job boards, web mining, print ads, campus recruiting, job fairs, soliciting referrals, social networking, reference contacts, etc.• Manage job board content; creating, posting, editing, and refreshing job postings on an as needed basis• Conduct interviews according to division procedures, reviewing the applicant’s work information and determining the potential match with open job orders or future employment opportunities• Determine, administer, and score assessments relative to the candidate’s position(s)• Develop and maintain relationships with the most viable candidates – ensuring all information is current and properly documented regarding qualifications, availability, preferences, etc.• Prepare the candidate and coordinate the client interview• Negotiate the assignment/placement details (bill rate, start date, etc., and close the business)• Verify background information including work references, educational degree, drug screen, and other employment verifications required by the company or client• Assist on an occasional basis with various aspects of the employee and client assignment/placement including compliance of all hire flow and client specifications

Management:• Managed day-to-day collection activities ensuring adherence to departmental policies and procedures• Responsible for analyzing financial income and expenditure and budget execution• Conducted research and compiled data for reports • Developed customized reports to analyze account and call metrics• Established communication between departments to ensure continuity and improve service and office operation• Led and developed successful teams on multiple government contracts ranking #1 overall Hiring:• Reviewed resumes and assessed relevant skills and qualifications• Screened candidates and schedule interviews for hiring managers. Verified background information according to client requirements• Conducted interviews for multiple contracts and lines of business• Collaborated with management to find the best fit for office personnelDevelopment:• Worked on global projects with company executives• Expanded current training regimen, developed new training material• Improved onboarding techniques to increase employee retention• Developed and authored Company Policy• Designed commission plans to drive production• Interviewed data vendors to augment skip tracing waterfalls

• Developed the Senior Collector position with upper management to delegate responsibilities more efficiently and increase communication.• Ranked Number 1 competitively multiple times across multiple offices.• Orchestrated training and development of new employees.• Handled and ran payments.• Supervised and facilitated management calls and complaint calls | Monitored calls for compliance.• Managed 500 monthly accounts for debt collection, debt programs, skip tracing, locating debtors, garnishment pipeline. Managed difficult calls.• Averaged 250% of all goals and metrics.

• Managed a cleaning team of 7 cleaners | Set schedules, provided inventory, ordered products. Maintained, repaired, cleaned entire facility and grounds.• Installed and repaired HVAC, Electrical, and Plumbing systems• Worked on Sport field maintenance, tractors, and pool systems• Handled all general construction such as drywall, flooring, and roofing