Jed Brooks Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

FP&A for Product & Tech Teams. - Annual and quarterly board budgets- Monthly reporting and tracking- Scenario and project finance analysis- Primary finance partner at General Manager through to Executive General Manager/Executive Vice President level- Managing team budgets ranging from $20m - $70m net (up $100m gross) annually- Workday Adaptive; Anaplan

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Worked in the Strategic CFO Consulting arm of HelloCFO. Interfaced directly with high-level stakeholders (Founders & C-Suite) in venture-backed startups and corporate scale-ups to support with FP&A, financial discipline and capital raising and other transactions. F&PA- Setting and tracking departmental budgets- Presentation of financial results with notes.

Melbourne, Victoria, Australia

- Internal consulting focusing on performance improvement and employee efficiency across Bupa contact channels- Projects involving identifying performance improvement opportunities, synthesizing causal insights and implementing ad hoc or operationalized solutions- Responsible for the complete redesign and operationalization of the 'X-Ray' performance.

Melbourne, Australia

• Worked in the Data Science Team within the broader Insights and Innovations department, using natural language processing (NLP) and statistical analysis to gain and convey customer service insights
• Worked primarily in Power BI and developing new dashboards as well as migrating deprecated Excel-based reports to a modern, automated reporting environment. Also acted as the touchpoint for staff with less Power BI.
• Performed advanced analysis and gained insights from the results of various machine learning speech recognition use cases, such as compliance tracking, call outcome recognition, and customer satisfaction prediction.
• Finally, I worked on a number of other ad hoc data analytics projects and acted as a BI resource to various areas of the company beyond Insights & Innovation

- Committee oversight, strategic planning, funding & sponsorships- Produced and co-hosted podcast

Melbourne, Australia

• Event planning, guest outreach, accounting

Melbourne

- Extensive substantive and regulatory audit exposure- Broad portfolio of Banking, Capital Markets and Wealth & Asset Management clients including NAB, Bendigo and Adelaide Bank, Wingate Group and Payright- Independently developed and operationalised a resourcing analysis and monitoring system in Power BI which was deployed across the FSO Assurance.

Brunswick, Victoria, Australia

• Administer class scheduling for new courses in 2020 and collaborate with admin team to create efficient and consistent reference conventions for the new programs.
• Cross check enrolments with program structures to ensure students are correctly enrolled.
• Process document archival via TRIM.
• Perform ad hoc administrative tasks.

Melbourne, Australia

• SLAMs is a volunteer, peer-to-peer academic mentoring program offered at RMIT
• High achieving students are invited to undergo detailed soft skill training and testing to prepare for providing drop-in study and academic guidance to students
• Mentoring is performed both one-on-one and in groups and mentors must improvise to manage large groups of students, by sub-grouping and setting tasks for students
• I mentored students in Microeconomics, Statistics and intermediate Macroeconomics

Brunswick

• Reported directly to General Manager
• Produced staff performance reports and identified key problem areas. Implemented these findings into actionable training development strategies
• Administered skill development training and management for Customer Service staff
• Administered software training sessions for all staff members
• Liaised remotely with global training team to collaboratively develop training strategies

Alameda, CA

- Provided consistently high quality and efficient customer service via email and phone- Took part in regular consultations to constantly improve quality of customer service and develop exceptional interpersonal skills- Attended regular brand-led training sessions to broaden product knowledge- Assisted in the repair and maintenance of industrial gas.

Brunswick, Melbourne, Australia

• Developed comprehensive training and reference manuals for new and existing staff.
• Provided exceptional customer service via phone, email and social media channels.
• Provided support to production staff for flagged orders and resolved addressing issues.

Bachelor Of Business, Economcs And Finance (Applied)

Activities and Societies: Vice President of Economics, Finance and Marketing Society Peer mentoring in multiple subjects Producer and host.

Victorian Certificate Of Education, English Linguistics - Japanese Language - Mathematics - Musical Performance And Theory

Activities and Societies: Senior Choir - Drummer and Singer; Jazz Combo - Drummer; Backstage Crew - Lighting and Sound