John Edward Caño, Clssyb Email & Phone Number

Quezon City, National Capital Region, Philippines

Makati, National Capital Region, Philippines

Philippines

Monitoring of performance and throughput of IT Services and supporting IT componentsUnderstanding current demands and forecasting for future requirementsDeveloping capacity plans which will meet demand and SLAs Developing modeling and conducting simulations to manage capacityConducting risk assessment of capacity recommendationsDeveloping and implementing a capacity plan including the financia impact of the Service Areas

Problem Identification, Logging and CategorizationProblem InvestigationProblem Controls Identification and ImplementationProblem Solution Identification and ImplementationProblem Solution Monitoring and AcceptabilityProactive prevention of problemsProvision of Problem Management reportingResponsible for ensuring that resolutions to problems are coordinatedand implemented through the appropriate control procedures, suchas Change Management and Transition ManagementBe able to monitor and declare to client’s Problem Manager that thePermanent solution given by the Problem Owner is effective bymonitoring key criteria, metrics, indicators, issues related to theProblem, that can be a basis that the Problem can be Closed

Philippines

Monitor Team Attendance and knowledge improvement based on existing documentsPrepare all present documents to be used before the start of the projectDirectly reporting to SDM/PM of the status updates of the team Prepare schedule for 24/7 shift of engineers Project

Philippines

**(Client retracted contract)Monitoring and Responding to incidents from reporting toolsLevel 3 incident resolution including escalationsManagement of Toolsets (Solarwinds RMM)Management of hosted infrastructurePatch Management (Including testing, reporting and approval)Network and Server SecurityPerform Maintenance according to process defined by vITSM/TSM including test proceduresMaintain no more than 2 re-opened cases per monthEnsuring critical business systems are covered by backups and that backups are completing successfully.

Makati, National Capital Region, Philippines

Managing and Maintaining Virtual Machines on VMware Platform.Private IP and provisioning and managementShared infrastructure capacity planningEnsuring critical business systems is up and running 24/7Internal infrastructure/systems documentation is actively being updatedManaging and administering Google WorkspaceManaging and administering DNS using Cloud Flare and Go DaddyMonitoring and Responding to incidents from reporting toolsLevel 3 incident resolution including escalationsHelped the team achieve fastest possible resolution time in every workCareer Highlights:- Configured 2yrs pending physical server to be up and running on cluster production VMware environment

San Juan City

Patch Management (Including testing and approval)Network & Server SecurityEnsuring critical business systems are covered by backups and that backups are always updated using Veritas System RecoveryC-level (Management) support on every issue they are encounteringConsultant of inter department engineers on product specific taskManaging and administering O365 email and SharePointManaging and administering DNS using Cloud FlareManaging and monitoring network traffic and policies on UTM Firewall device (WatchGuard)Configuring and installation of HP Servers based on client’s requirement and request.Configuring RAID on HP Servers and Installation of OS to the virtual diskManaging and monitoring network traffic and alerts on endpoint protection tool (Symantec Endpoint Protection Manager)Rack and tower mounting of HP Servers on client’s DatacenterMake a career path for the team and making sure that they know basic steps on the wayManagement of Hosted infrastructureAdmin staff support on their x86 programCareer Highlights:- Head of infrastructure planning of merging of two offices (QC and MKT) year 2018- Started planning out the movement December 2017 and finished February 2018- Create a network infrastructure that will cater both offices in a single location- Picked the team that can help do the planned task precise as possible to avoid delay on the timeline- Assign different team members to be the team lead on each movement phase- Discuss with the C-level Boss assigned on infrastructure movement and had some minor amendments to the plan- Successfully executed the plan within the 1week time frame to move 2 different offices into 1 without major delay and business impact April 2018- Implement roaming WiFi network connection using VLAN on core switch – users can now roam around the office without worrying about lose connection.- Planned the first ever intercompany sports festival with 3 different games for three consecutive years without affecting BAU.

Check and Maintain Servers from Makati and Quezon City Offices. In-house Support for Admin and TSG Manage In-house Support Engineers

Quezon City

Handles On the Trainees with basic knowledge and responsibilities on IT Field.

Manage Watchguard Support Engineers