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@servicetrade.com
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3 phones found area 866 and 410
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Jed Degroote is listed as Client Services Leader | Scaling Customer Success, Improving Client Experience at Prometheus Group, based in Garner, North Carolina, United States. AeroLeads shows a work email signal at servicetrade.com, phone signal with area code 866, 410, and a matched LinkedIn profile for Jed Degroote.
Jed Degroote previously worked as Director of Support at Prometheus Group and Vice President Customer Success at Servicetrade. Jed Degroote holds Bachelor’S Degree, American Studies And English from University Of North Carolina At Chapel Hill.
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AeroLeads found 1 current-domain work email signal for Jed Degroote. Compare company email patterns before reaching out.
Service leader with a proven track record for employee development. Experience growing a Client Service department from a start up company to scale. Experience leading all functions in a client services organization. I believe in setting clear expectations on outcomes, consistent reporting of results, ongoing training, and encouraging individuals to innovate.As a natural leader, I have led cross-functional teams to success, fostering collaboration and innovation to achieve common goals. My ability to communicate effectively with stakeholders at all levels enables me to build strong relationships and drive alignment across diverse teams.I am committed to continuous learning and professional development. I thrive in fast-paced environments where I can adapt quickly to new technologies and industry trends, staying ahead of the curve to deliver cutting-edge solutions that drive business growth.I am excited about the opportunity to connect with like-minded professionals, explore new opportunities, and make meaningful contributions to innovative projects. In my spare time, I enjoy spending time outdoors and being with my wife, two kids, and dog.
Listed skills include Public Speaking, Salesforce, Qlikview, Webinars, and 28 others.
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Raleigh, North Carolina, US
Leading a Support organization that thrives on solving complex challenges and delivering exceptional customer experiences.Prometheus Group is a leading global provider of comprehensive and intuitive enterprise asset management software solutions. Our mission is to help asset-intensive organizations and maintenance professionals succeed with their asset.
Durham, North Carolina, US
Support the growth from $10M ARR to $32M ARR while streamlining processes and building a Customer Success team that scales. Maintain Support CSAT of 94% while taking on two acquisitions and bringing three new products to market. Responsible for onboarding, training, and ongoing support. Identifies opportunities for improvement in the client journey and.
Cary, NC, US
Responsible for onboarding $15M in ARR and $9M in service revenue annually. Implemented a segmented approach to services to transform from a cost center to revenue generating service organization.
Cary, NC, US
Collaborated with vertical leaders to develop career path framework for employees. Introduced dashboards to align new service objectives with metrics and operational reviews.
Cary, NC, US
Responsible for supporting 10,000 clients across 5 product lines and 4 industries. Increased utilization by 25% and maintained >90% CSAT.
Cary, NC, US
Responsible for leadership in these areas: Community Engagement Strategy, Thought Leadership Development, Client Champion program, Community Recognition program, Client Success Management and Coaching, Client facing KPI dashboard, Client life-cycle strategy, User Conference CurriculumDeveloped utilization dashboard for operations professionals to help.
Responsible for increasing adoption and mitigating risk of churn in ARR. Responsibility grew from $18M ARR to $45M ARR with nominal head count increase. Created an account rating system that identified champions and flagged retention risks.
-Responsible for training and implementation of new clients, and technical support for award winning Client Service Center-Set and surpassed key metrics for Client Service Promises including email response time and training survey scores-Leader of corporate business unit charged with redesigning Capital Planning solution-Awarded Software Analyst of the.
NC, US
Lead instructor for two adult classes.Developed class plans for diverse levels of studentsProduced a documentary to engage the Latino community in Alamance County with unique and potentially confusing aspects of American culture
Other employees you can reach at prometheus.io. View company contacts →
Eric Wiese
Colleague at Prometheus Group
Raleigh, North Carolina, United States, United States
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LB
Lilly Brock
Colleague at Prometheus Group
Raleigh, North Carolina, United States, United States
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Chuck Schardong
Colleague at Prometheus Group
Oakland, Maryland, United States, United States
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Morel Hughey
Colleague at Prometheus Group
Atlanta, Georgia, United States, United States
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JC
James Carroll
Colleague at Prometheus Group
Raleigh, North Carolina, United States, United States
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JC
Justine Cella
Colleague at Prometheus Group
Raleigh, North Carolina, United States, United States
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JI
Josh Inman
Colleague at Prometheus Group
Oklahoma City, Oklahoma, United States, United States
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MS
Manju Sudarshan
Colleague at Prometheus Group
Atlanta Metropolitan Area, United States, United States
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JS
Justin Schomburg
Colleague at Prometheus Group
Raleigh, North Carolina, United States, United States
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AE
Andria Estevez
Colleague at Prometheus Group
Raleigh, North Carolina, United States, United States
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Quick answers generated from the profile data available on this page.
Jed Degroote works for Prometheus Group.
Jed Degroote is listed as Client Services Leader | Scaling Customer Success, Improving Client Experience at Prometheus Group.
AeroLeads has found 1 work email signal at @servicetrade.com for Jed Degroote at Prometheus Group.
AeroLeads has found 3 phone signal(s) with area code 866, 410 for Jed Degroote at Prometheus Group.
Jed Degroote is based in Garner, North Carolina, United States while working with Prometheus Group.
Jed Degroote has worked for Prometheus Group, Servicetrade, Dude Solutions, and Alamance Community College, Graham, Nc.
Jed Degroote's colleagues at Prometheus Group include Eric Wiese, Lilly Brock, Chuck Schardong, Morel Hughey, and James Carroll.
You can use AeroLeads to view verified contact signals for Jed Degroote at Prometheus Group, including work email, phone, and LinkedIn data when available.
Jed Degroote holds Bachelor’S Degree, American Studies And English from University Of North Carolina At Chapel Hill.
Jed Degroote is listed with skills including Public Speaking, Salesforce, Qlikview, Webinars, Blogging, Business Intelligence, Benchmarking, and Saas.
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