Jason Eden Email & Phone Number

Grand Rapids, Michigan, United States

In my current role as a Solutions Architect, I play a pivotal role in engaging with clients to understand their technical and business requirements, leading the creation of comprehensive IT solutions, and providing strategic direction for endpoint management. Collaborating closely with sales teams, project managers, engineers, and solution consultants, I ensure the alignment of proposed solutions with client needs and objectives, driving qualified opportunities to successful outcomes.Furthermore, I oversee the management of multiple managed services teams, including those responsible for Microsoft Configuration Manager (MCM), Workspace ONE, Office 365, and VMware. This entails ensuring team members are adequately trained on best practices and fulfilling obligations around managing these technologies. Through proactive leadership and mentorship, I foster a culture of excellence within each team, driving continuous improvement and delivering high-quality services to our clients.In addition to team management, I actively assist clients in establishing and maintaining vulnerability management programs across these platforms. Leveraging existing vulnerability scanners and establishing cadences for remediation and validation, I empower clients to effectively mitigate risks and safeguard their critical assets.Overall, my role as a Solutions Architect encompasses not only solution development and client engagement but also the strategic management of multiple teams responsible for delivering and maintaining endpoint management solutions across various technologies. Through collaboration, innovation, and proactive leadership, I contribute to the success and resilience of client organizations in an ever-evolving technological landscape.

Grand Rapids, Michigan

As a Microsoft Endpoint Configuration Manager (MECM) Engineer, I held a remote position, providing comprehensive consultation, implementation, and administration services for multiple global organizations. I collaborated closely with clients, offering industry insights and expertise to ensure adherence to service level agreements (SLAs) regarding the health and security of their environments.My responsibilities encompassed consulting, implementing, and maintaining MECM environments for diverse global organizations. I worked closely with each client to guarantee SLAs were met across all facets of the environment, ranging from software packaging to Windows Updates and operating system deployments. Leveraging my extensive background in MECM, I ensured the environments remained in optimal health and were efficiently optimized as needed.Beyond day-to-day environment management, I supported organizations in implementing programs focused on vulnerability management and application lifecycle management. Additionally, I conducted comprehensive reviews of customer environments, identifying opportunities for improvement. One notable initiative involved integrating Microsoft Deployment Toolkit (MDT) into client environments to automate manual tasks, thereby reducing workload for imaging technicians and streamlining task sequence management for MECM administrators.

Holland, Mi

As an End User Computing Engineer, I assumed a remote position with a global scope, tasked with delivering, supporting, and optimizing performance in the end user computing environment. Leveraging System Center Configuration Manager, I managed software and operating system deployments across more than 55k endpoints worldwide.My key responsibilities included coordinating mass rollouts on a global scale and meticulously tracking their success. Collaborating closely with Regional Business Operation staff, I facilitated seamless project transitions to operations, ensuring comprehensive documentation and troubleshooting steps were in place.Furthermore, I served as a technical escalation point for critical issues, working collaboratively with regional and global staff, as well as the regional services support organization, to uphold the operational availability of all End User Computing (EUC) services. I managed projects through to completion, emphasizing timely and effective communication, and solicited stakeholder input to drive strategic alignment.In addition, I proactively identified recurring and potential problems, devising cost-effective solutions to enhance system reliability and performance. Actively participating in operational meetings and discussions, I contributed to problem-solving efforts and drove strategic initiatives to optimize EUC services continually.My commitment to excellence extended to consistently improving the performance and reliability of EUC services while identifying cost-saving opportunities. Additionally, I provided third-level software support to local IT members for enterprise applications, ensuring a seamless user experience across the organization.

Macdill Afb, Florida

As a Systems Operations Manager, I led a dynamic 5-member team entrusted with the maintenance of a diverse infrastructure, including 200 servers, 250 virtual machines utilizing VMware ESXi 6.0, and 425 workstations supporting 1,100 users across 10 organizations and 2 domains. My leadership ensured seamless day-to-day operations while aligning our efforts with organizational objectives.A critical aspect of my role involved identifying and resolving technical challenges efficiently. For instance, I identified and troubleshooted faulty System Center Configuration Manager (SCCM) Software Update Points and Windows Server Update Services configurations, mitigating potential disruptions across two domains.Furthermore, I spearheaded strategic initiatives to enhance our infrastructure's capabilities. This included planning, designing, and implementing a new System Center Configuration Manager environment. Additionally, I developed a comprehensive design for distribution points in two remote locations, optimizing patching timelines and minimizing bandwidth constraints.In tandem with infrastructure enhancements, I focused on bolstering security measures across domains. Notably, I rebuilt and configured the organization's McAfee ePolicy Orchestrator environment, resulting in the highest security evaluation rating received in six years.Beyond infrastructure management, I oversaw Cisco Call Manager Tier II operations, streamlining phone management processes through the development of standardized operating procedures, benefiting a team of four additional members.Moreover, I spearheaded the Microsoft Exchange 2010 email migration across two domains, successfully migrating over 800 user accounts while reducing operational and management costs by $300k.In line with technological advancements, I led the development, design, and implementation of a zero/lite touch Windows 10 OS deployment using SCCM and User State Migration Tool, effectively migrating 614 workstations.

Macdill Afb, Florida

As a Quality Assurance Manager, I undertook a pivotal role in ensuring operational excellence and adherence to standards across the organization. I meticulously scheduled and evaluated 55 personnel and equipment inspections, facilitating proper equipment management and enhancing personnel proficiency. Through these inspections, I played a crucial role in maintaining operational readiness and ensuring compliance with regulatory requirements.In addition to personnel and equipment inspections, I spearheaded the management of organization self-inspection programs. These programs empowered work center managers to identify issues proactively, fostering a culture of continuous improvement. By enabling frontline leadership to track issue resolution effectively, I facilitated timely interventions and corrective actions, thereby enhancing operational efficiency and promoting a culture of accountability.My tenure as a Quality Assurance Manager was characterized by a steadfast commitment to upholding quality standards, driving process improvements, and fostering a culture of excellence within the organization. Through strategic oversight and proactive management of inspection programs, I contributed significantly to the organization's overall success and operational readiness.

Macdill Afb, Florida

In my role as a Cyber Systems Operations Administrator, I had the privilege of being a team lead responsible for managing a robust infrastructure comprising 120 servers, 3,800 workstations, and supporting a diverse user base of 4,000 individuals. With a keen focus on ensuring system reliability and optimizing performance, I meticulously aligned our efforts with organizational objectives to enhance overall efficiency.One of the significant highlights of my tenure was orchestrating the implementation of AtHoc, a critical communication platform designed to enhance emergency notification capabilities. This initiative involved deploying desktop applications across 3,800 workstations, significantly bolstering organizational resilience, particularly at MacDill Air Force Base.Furthermore, I spearheaded System Center Configuration Manager operations, where our team achieved a commendable 98% on-time deployment rate, coupled with maintaining the lowest vulnerability ratio in the Air Force. Additionally, I led the seamless migration to Windows 7 across 3,800 workstations, meticulously mitigating disruptions and ensuring the continuity of operations throughout the transition period.Simultaneously, I took proactive measures to address critical infrastructure challenges, such as rebuilding a faltering Symantec Antivirus server, safeguarding the integrity of our systems. Additionally, I established a comprehensive software license management program, effectively overseeing $100k worth of DoD software licenses, ensuring compliance and optimal resource allocation.In addition to my technical responsibilities, I provided direct support to executive leadership, fostering collaboration and facilitating effective communication channels across departments. Notably, I developed a sophisticated patch management tracker using Microsoft SharePoint, instrumental in tracking 1.6M countermeasures and advocating for its potential Air Force-wide implementation.

Kunsan Afb, South Korea

As a Configuration Management Technician, I played a vital role in overseeing the configuration of 84 servers spread across two domains. This infrastructure supported a network of 1,800 workstations, served 2k users, and facilitated seamless communication with allied nations.In my capacity as a Migration Project Coordinator, I spearheaded the migration project for transitioning 1,800 workstations to Windows Vista utilizing a lite touch deployment. Leveraging Symantec Ghost, we executed the migration with precision, ensuring minimal disruption to operations while maximizing system efficiency and user experience.Throughout my tenure, I earned recognition from key leadership for my dedication to exceptional customer service and technical expertise. Notably, I identified and resolved a critical configuration flaw with Lotus Forms Viewer, contributing to improved operational efficiency and receiving commendation for my problem-solving abilities.

Lackland Afb, Tx & Keesler Afb, Ms

Education record

High School Diploma