John De Rago Email & Phone Number

Costa Mesa, California

San Pedro, Ca

- Responsible for the internal management of all funding activities for the organization including grants, endowments, corporate sponsorship, legacy society donors and all direct mail, email and social media campaigns- Identifies and provides stewardship and relationship establishment opportunities for Board and Trustee members, and senior management to deepen relationships with the organization- Coordinates grant proposals and reports including the writing and editing of grants, preparation of attachments and the tracking deadlines for submissions and reporting- Oversees all stewardship correspondence with current and potential donors and sponsors- Supervises all direct mail and social media campaigns in relation to donor solicitation- Tracks and compiles data related to potential funding streams- Works collaboratively and assists the Events Team and Host Committee members to coordinate donor events throughout the year- Develops and leads a team of interns, volunteers, and staff to assist in the completion of Development related tasks related to fundraising campaigns- Manages and maintains the organization's donor database

Burbank, Ca

• Senior Operations Manager responsible for Kaiser Permanente’s Medicaid Assistance Center operations including the planning and launch of its first National Medicaid call center.• Client oversight of Kaiser Permanente’s Medicaid call center operations via a third party vendor, Optum, including call volume forecasting, staffing models, ramp plans, telephony call flows, CRM system customizations, CSR training and call volume monitoring.• Gathered requirements, developed processes and procedures, oversaw the customization of Optum’s third party call center CRM system bConnected, recruited, hired and staffed a new call center in Irving, TX to support KP’s Medicaid operations in a record 3 months.• Works closely with the Medicaid line of business, Direct Marketing, Marketing Communications, Fulfillment, Parero, Optum and Silverlink in developing KP’s Medicaid follow-up process which includes email, paper fulfillment and automated outbound calling media.• Created the National Direct Sales’ Operations Playbook documenting the scope of practice and procedures for all Operations functions.• Documented, redesigned and implemented a more efficient Campaign Creation process between the Medicaid line of business, Marketing, Campaign Delivery & Execution (CDE) and NDS Operations allowing KP to determine feasibility, reportability and usefulness of campaigns prior to initiating a campaign.• Designed and created NDS’s Intake Request Portal allowing KPIF Sales, Retention, FEDS, Medicaid, Small Group and Retail clients to submit campaign requests electronically using a standard Sharepoint template with reporting, weekly status and client tracking capability.• Envisioned and implemented NDSC’s first Operations Checklist streamlining it’s operational processes and helping to ensure that projects and projects were delivered on time and accurately.

Burbank, Ca

• Senior program manager responsible for State and Federal regulations, SOX, HIPAA, PCI and PHI compliance for the HPBTSS (Health Plan Business Technology Solutions & Services) group within KPIF (Kaiser Permanente Individual & Family Plans).• HPTBSS business project manager responsible for the implementation of the National Rating Tool (NRT) for KPIF, a single source for premium rate quoting for all Sales & Renewal systems and processes within KPIF.• HPBTSS business program manager responsible for the ACA Renewal Project. This project encompasses the annual renewal of existing Kaiser Permanente subscribers during open enrollment for the 2014 enrollment year under the new Affordable Care Act (ACA).•Program manager responsible for the Great Migration Tool (GMT), an on-line web site allowing existing KP subscribers to view their existing 2013 plan with their suggested 2014 ACA plan, shop and compare the full line of KP’s 2014 ACA plans and affect a plan change which automatically updates the membership system.• Conceived, designed and implemented KPIF’s Master Data Repository (MDR) used to house all of KPIF’s medical and dental plan information including plan benefits, rate tables, rating areas and legacy to ACA plan mapping tables. This centralized and controlled Sharepoint site is used by the department to manage all critical information and serves as a single source of evidence for both internal and external regulatory audits.

Greater Los Angeles Area

Contract IT program and project management for a variety of Fortune 500 clients in the entertainment, eCommerce and retail industries.Clients included:- Twentieth Century FOX- Warner Bros. Entertainment- ShoeDazzle.com- Harbor Freight Tools

Culver City, Ca

• IT systems responsibility for Sony Pictures International Television networks including the business units of Technical Operations, Networks Programming, Business Affairs & Legal, Networks Ad Sales, Domestic Digital Ad Sales and Networks Finance• Managed an international IT group with matrixed staff in 7 international territories in Europe, Asia and Latin America• Led the implementation of an enterprise IPTV system by Video Furnace (now Haivision) allowing the home office to monitor over 50 global feeds from Europe, Asia and Latin America. This implementation saved the home office over $100K annually in producing video tapes of programming and overnighting them to the US for viewing by executives. The initiative also made the programming accessible immediately and thus accelerating their decision making capability.• Led the customization and implementation of Harris’ international television scheduling system, Vision, for both Latin America and Central Europe reducing program and ad sales scheduling time by 40% and increasing the accuracy of ad sales revenue collection by 30%.• Led the project initiation, scoping, requirements gathering and gap fit of Harris’ international television Ad Sales system, Landmark, in Latin America. This $4M project would put Latin America on a common application platform with Europe and Asia thus allowing Sony Pictures International Television the ability to aggregate data internationally for the first time.• Led the custom development and implementation of a next generation television contract and rights management system including alerts management for Business Affairs & Legal saving the division $M’s of potentially lost rights. This rights management and contract notification system was developed using Java, HTML and Flex.

El Segundo, Ca

• Served as lead IT Program Manager during the following company acquisitions: o PRIMESTARo United States Satellite Broadcasting (USSB)o Hughes Corporate Systems Integration (Peoplesoft to Fidelity HR)o Telocity • Responsible for the disposition and integration, or migration and shutdown of all applications including PRIMESTAR’s call center applications• Involved in all IT aspects of the mergers from inception to ensure technical solutions could accommodate business objectives including the integration of existing DIRECTV applications with newly acquired systems• Managed up to 10 direct reports and matrixed teams of up to 40 IT and end-user staff of both DIRECTV and target company during assessment, acquisition and post-merger transition to accomplish merger objectives• Managed architecture, network and infrastructure IT staff to facilitate platform and multi-site requirements• Created change management plans used in the transition of staff and systems prior to systems removal or integration and staff re-deployment or reductionManager, IT Development - Sales & Distribution Systems • Managed a staff of 6 business analysts, programmers and third party consultants. • Responsible for the implementation of system for Special Markets (non-residential customers including airlines, offices buildings, bars, hotels), Customer Service, Billing, Marketing, Trade Operations, Retail Sales and Dealer Management & Compensation• Lead the implementation of Oracle Financials and Supply Chain Management. Implemented Oracle Designer, Developer and Discoverer tools for enhancements, development of custom applications and end-user reporting• Managed the requirements analysis and systems development of DIRECTV’s Direct Sales e-commerce applications. This web and call center based sales initiative enabled potential and existing DIRECTV subscribers to purchase hardware, programming packages and upgrades, and schedule installation appointments

Glendale, Ca

• Responsible for long-term IT strategic planning for the Finance user group. Partnered with Price Waterhouse Management Horizons to assess The Disney Store’s current IT position, its 5-10 year business requirements and played a key role in the evaluation and selection of their ERP solution, SAP• Managed a staff of 6 business analysts and programmers in implementing multiple systems development projects for Finance, International Accounting, Sales Audit, Accounting, Marketing, Credit Card Services, Inventory Accounting, Disney Direct Marketing, Loss Prevention, Human Resources and Payroll• Developed The Disney Store’s first systems development methodology. The methodology spanned proposal, analysis, design, development, test and post implementation stages of systems development• Developed The Disney Store’s first IT SDLC and Project Management Handbook including all methodology documentation and guidelines• Managed the country specifc customizations and rollout of Island Pacific’s turnkey retail management system on an AS/400 platform utilizing RPG. Customizations ranged from country specific regulatory reporting requirements for Finance to sales analysis for Marketing.

Los Angeles, Ca

• Analyzed, designed, developed, and implemented information systems solutions for clients in manufacturing, consumer products, finance, entertainment, healthcare, government, aerospace and defense• Managed system implementation projects. Worked closely with client management and the IT department in analyzing business problems and designed and implemented new systems solutions

Los Angeles, Ca

• Developed long-term strategic information systems plans for clients in a wide variety of industries including entertainment, government, medical facilities management, software manufacturing, engineering, aerospace and defense• Analyzed both near and long-term business needs of client organizations. Researched competitors, new applications, industry standards and future technologies in providing the optimal strategic plan