• Cross-Functional Collaboration: Partnered with the Executive Leadership Team, Marketing, and Sales, Operations to envision future technology needs, recommend resource strategies, and prioritize projects aligned with company objectives. Served as the Chairman of the Technology Board.• Application Oversight: Managed a suite of custom-developed, revenue-generating applications, including Truckers Network (TruckersNetwork.com). Oversaw the development of a premier job board, customer portal, admin portal, and corresponding Android and iOS apps, leading to over 150,000 user acquisitions within two years.• Business Intelligence Development: Designed and implemented a tracking and mapping system to provide critical business intelligence, enabling informed decision-making.• IT Support Expansion: Successfully expanded IT support services from 60 to 150 locations nationwide within two years, enhancing service reach and customer support (160drivingacademy.com).• Salesforce Customization: Directed extensive Salesforce customizations, significantly improving user satisfaction and operational efficiency.• Team Building and Management: Assembled a software development team of over 50 developers in Latin America within 30 days, ensuring continuous 24/7 development coverage.• Leadership Training Program: Developed and implemented an internal Leadership Training Program, fostering a customer-first, service-oriented culture throughout the organization.• Process Improvement: Deployed multiple process improvements, including a standardized software development process, resulting in consistent deliverables and cost reductions.• Cost Savings: Renegotiated all renewable and new service agreements, saving the organization over $1M• AI-driven cost reduction: Utilized AI Tools to drive substantial reductions in marketing costs associated with training and promotional videos.

• Product Autonomy and Technical Design: Led the product delivery and technical design for SoftEXIT’s product line, supporting dynamic web, iOS, Apple Watch, Android, and Android Wear native platforms.• Innovative Product Development: Conceptualized, designed, prototyped, and delivered SoftEXIT Groups (SEG), a cutting-edge communication tool ensuring complete privacy without ads, tracking, or algorithms, enhancing communication for clients, friends, and like-minded individuals.• Sales Support and Client Engagement: Supported sales efforts by providing clear and comprehensible technical overviews directly to clients, fostering confidence and securing buy-in.• Predictive Analytics Tool Development: Developed a defect discovery and closure rate prediction tool using historical data, improving team resource planning and stabilization prediction, resulting in a 30% increase in release date accuracy.• Estimation Process Improvement: Introduced a repeatable estimation process with increasing accuracy per cycle using historical data, leading to predictable release planning and efficient resource utilization.• DevOps Implementation: Enhanced operations by implementing DevOps automated deployments, reducing deployment time by 90% and minimizing human errors by 65%.• Automated Testing Implementation: Implemented automated testing, decreasing regression testing time by 90% and allowing testing resources to focus on expanding new feature coverage significantly.• Efficiency in Development: Integrated technology that reduced web services (REST) development code by 55% and mobile REST coding by 65%, significantly accelerating mobile app and third-party integration development from weeks to hours.

• Technology Solutions Delivery: Successfully delivered innovative technology solutions to over 15,000 restaurants across the U.S., significantly enhancing operational efficiency and customer experience.• High-Profile Turnaround Initiatives: Played a pivotal role in major projects, including the McDonald’s Mobile App, Kiosk Ordering system, and All-Day Breakfast initiative, driving substantial improvements in service delivery and customer satisfaction.• Strategic Technology Advisor: Provided expert technology advice and strategic guidance to senior leadership, influencing a wide range of business strategies, programs, and operational processes. Established and maintained strong cross-functional relationships, becoming a trusted advisor to key business leaders.• Process Improvement: Led the introduction of new delivery processes that transformed release schedules from one release every three months to three parallel releases every four weeks, significantly increasing efficiency and speed to market.• Portfolio Management Enhancement: Improved portfolio management by implementing a Resource Capacity Planning tool, optimizing team sizes to meet dynamic demands and achieving a 15% increase in resource utilization.• IT Prioritization and Communication: Collaborated directly with the VP of Development to align IT projects with organizational goals. Regularly communicated IT project status and upcoming plans to the executive team, ensuring transparency and strategic alignment.

Drove all custom software delivery for Federal channels with responsibility over the entire project lifecycle.• Stakeholder Coordination: Acted as the primary liaison between key stakeholders, including clients, business analysts, architects, product owners, project managers, quality assurance, infrastructure teams, and external vendors, ensuring seamless communication and project alignment.• Quality Metrics Management: Defined, monitored, and analyzed quality metrics, establishing baselines for tracking the success of deliverables for both internal and outsourced projects, ensuring high standards were consistently met.• Technical Expertise and Project Recovery: Recognized as the go-to technical resource for senior staff, frequently assigned to guide troubled projects back on track. Successfully brought all assigned projects into compliance with budget and time frame constraints.• Project Success Assurance: Leveraged technical knowledge and problem-solving skills to ensure project deliverables met or exceeded expectations, contributing to overall project success and client satisfaction.

Recruited to head development and operations of a mobile POS platform for aircraft and commuter rail, the end-to-end solution operated under PCI Level 1 compliance.• User Interface Redesign: Led the redesign of the core product user interface, resulting in a 45% increase in user acceptance. This project was instrumental in earning the 2008 ITCA Mercury Awards for Innovation in Design.• Application Framework Innovation: Introduced a new application framework that transitioned product architecture from a custom, one-off approach to a reusable modular system. This change led to a 35% reduction in overall deliverable costs.• Defect Management Optimization: Developed and implemented standardized processes for defect tracking and phase containment, achieving a 60% reduction in escaped defects, thereby improving product quality and customer satisfaction.