Jonathan Morrow Email & Phone Number

Denver, Co, Us

Founded by leadership coach, speaker, and facilitator Jonathan Morrow, Good Morrow Leadership Institute delivers coaching services to support successful growth of small businesses and startups. Services include: business & leadership coaching, executive training, dynamic workshops, and more.Grounded in the personal experiences of military service and entrepreneurial growth of the Good Morrow Investments portfolio of companies, the Good Morrow Leadership Institute's development program is a proven methodology for growth and success.

Manage the entirety of portfolio investments across all sectors, ensuring optimal asset allocation and investment strategies.KEY ACHIEVEMENTS★ Achieved a 63% total return in 4 years by managing the stock portfolio selection algorithm, asset mix, weight, and strategy.★ Successfully managed small business investments, including industry selection, leadership training, expansion methodologies, and funds acquisition, resulting in over 100% cash-on-cash return in under two months.★ Directed e-commerce store operations, website development, marketing mix, and strategic decision-making, resulting in strong brand growth through organic social media presence, SEO, and digital marketing.

Ottawa, On, Ca

Spearhead the progressive implementation of the Markets Pro program, launching a product that enables Shopify’s merchants to sell across international borders more easily. ⇛ Build relationships with 3rd-party shippers and collaborate with internal marketing, product management, and engineering teams to solve technical problems and move the program forward. ⇛ Serve as a resource for newer team members.KEY ACHIEVEMENTS★ Transitioned a program with international growth implications for Shopify from development to operation, unlocking an estimated $300M in annual revenue and fulfilling a key CEO objective.★ Reduced response time to service requests from 48+ hours to less than 24 hours despite increasing volume.★ Launched the product with one transportation partner, DHL; in negotiations with a second major international shipper.

San Francisco, California, Us

Coordinated a program comprised of 11 regional projects and five country-specific initiatives to build and launch Twilio SaaS products into data centers worldwide, fulfilling Schrems II data sovereignty requirements and resolving latency issues. ⇛ Led two direct and four indirect reports worldwide to deploy localized services on AWS systems, issuing assignments and removing roadblocks to success. ⇛ Oversaw up to nine concurrent projects at various stages, including construction, testing, and rollout. ⇛ Administered a $2M budget for the allocation of embedded personnel to 15 global partner groups. KEY ACHIEVEMENTS★ Orchestrated a global initiative that impacted the customer experience and product deployment in numerous countries, enabling $65M in annual recurring revenue with the potential for $100M or more.★ Took over a struggling program. Integrated tools such as Jira, Confluence, and Google Docs to maintain a single source of truth for status, dependency tracking, and analysis. ★ Initiated roadmap planning and management. Restored the schedule to green, delivered the first solution on time, and accelerated the schedule for the next 5 products. ★ Delivered Twilio products to customers in the UK, European Union, and Australia. ★ Devised a process to ensure deployment repeatability and efficient launch in new regions, setting Twilio up to solidify customer commitments for new product deployments. ★ Established a peer coaching and mentoring partnership with a colleague that contributed to both parties’ earning a promotion to the Principal level; advanced into the new position and took on direct reports in May 2022.

San Francisco, California, Us

Led cross-functional engineering, incident response, infrastructure improvement, and code base review initiatives for Twilio’s Flex product, which provides customer data access to customer service representatives. ⇛ Participated in calls with customers. ⇛ Handled behind-the-scenes updates and upgrades to keep the product running reliably and smoothly. ⇛ Implemented tools and solutions to enhance internal communication, improvements tracking, prioritizing, and adoption.KEY ACHIEVEMENTS★ Reduced open tickets by 50% and number of incidents by ~50% YoY by implementing metrics to status visibility, ticket monitoring tracking system, and a process for following up on improvement action items to prevent future issues.★ Drove a ~15% velocity increase across all teams by designing an Agile cycle planning aid to facilitate prioritization of specific business units’ goals.★ Earned the group a reputation as the go-to team to spearhead early product adoption and gather customer feedback.

Bethesda, Md, Us

Led a multifunctional team to develop, maintain, and integrate a $50/year API software verification tool that stripped Top Secret elements from a data stream and transitioned it to a Secret system, enabling data queries by individuals with lower-level clearance. KEY ACHIEVEMENTS★ Kick-started a challenged program that had produced zero customer deliverables in 8 months. ★ Restored team morale and customer trust within 6 months, resulting in $15M in new contracts and the renewal of $20M in existing contracts.★ Transitioned development and test groups to Agile. ★ Adopted Jira, Bitbucket, Bazel, Jenkins, and other tools to improve team efficiency and product quality.★ Delivered the first on-time patch delivery in 3 years.★ Built trust and credibility with team members and senior leaders through active listening and responding to others’ ideas.★ Reduced team turnover from around 50% to less than 10%.

Bethesda, Md, Us

Oversaw a dynamic sustainment and improvement project portfolio across software, hardware, cyber, and network elements. ⇛ Headed a cross-disciplinary team of up to 38 engineers. ⇛ Ensured constant uptime of critical data paths through redundancies.KEY ACHIEVEMENTS★ Resolved critical issues that had prevented (for two years) the installation of new modem technology into an operating satellite relay system that is a critical part of US national security.★ Demonstrated flaws in modem failure testing processes to internal and military scientists, fixed the test, and proved the updated test’s effectiveness and the modem’s functionality. ★ Repaired a strained relationship between Lockheed and the Air Force, enabling the renewal of an ongoing contract.★ Increased transparency of systems integration through effective reporting, reinforcing clients’ trust. ★ Developed hardware-related maintenance and support plans for a $13.8M contract change proposal; selected to lead the same elements of a $700M+ follow-on contract due to outstanding success.★ Earned rapid promotions: advanced from Systems Engineer to Associate Manager in seven months and to Deputy Program Manager for Operations and Sustainment in another seven months.

Washington, Dc, Us

Provided leadership to 180 Navy reservists embedded into NCIS units across the world during their periods of service. ⇛ Liaised between NCIS (a civilian agency) and the US Navy, dispatching resources to fill the greatest need.KEY ACHIEVEMENTS★ Communicated reservists’ value to NCIS teams, reinforcing individuals’ accolades and tenure in law enforcement. ★ Delivered a positive measurable impact on NCIS goals within a year.★ Secured a permanent, performance-based 13% budget increase and additional 14% budget infusion with the possibility of permanence. ★ Earned recognition from the NCIS Director for facilitating more effective collaboration between NCIS teams and Navy reservists.★ Mentored some of the first women in history assigned to US submarines; one quickly earned an advancement in rank.

Washington, Dc, Us

Managed 24 to 27 member operational teams handling system maintenance and repairs. ⇛ Prioritized document standardization and validation. ⇛ Encouraged tenured, lower-ranked team members to continue to lead; emphasized training for all team members.KEY ACHIEVEMENTS★ Completed an intensive, 2-year training program to qualify as a nuclear reactor oversight officer. ★ Achieved 100% connection point operability and 99%+ availability of the ship’s first secured/unsecured LAN.★ Improved team morale and efficiency; mentored new officers on effective team leadership techniques.★ Collaborated with Navy and shipyard leaders, technicians, and Ph.D.-level partners at GE to correct a motor generator installation and certification process for $1.2M in equipment, enabling proper setting and testing for operations.

Master'S Of Business Administration (Mba), Specialization In Leadership

Bachelor'S Degree, Physics

Project Management Professional (Pmp), Project Management

Business, Marketing, Vocal Performance