Jed Jacobi Email & Phone Number

Wichita Falls, Texas Area

Serving as an IT Systems Engineer for Netessentials, an IT service provider in the Wichita Falls, TX and Lawton, OK areas. Responsible for maintaining network operations for numerous business clients in the surrounding areas.Completed over 2200 service tickets for over 300 active commercial clients.Performed onsite and remote support to resolve a wide range of technical issues.Performed network cabling, installed networking hardware (switches, routers, racks), upgraded out dated equipment and helped businesses prepare to incorporate emerging technology.Monitored network operations for many different clients and maintained positive client relationships by promptly completing tickets generated by remote management software.Configured and managed RDS Servers and Thin Clients for many organizations alleviating the need for PC’s and maximizing data protection.Secured networks by installing and configuring SonicWALL, Cisco and Ubiquiti firewalls to prevent intrusion by utilizing content filtering, security services, access rules and NAT policies.Provided clients with failover support regarding data, internet, intranet and network security by configuring multiple data backup plans (RAID, local, Cloud).Managed/maintained, via Hyper-V and VMware ESXi, a variety of virtual servers including: AD Domain Controllers, File Servers, RDS Servers, DNS Servers, Print Servers and Application Servers.

Lawton, Oklahoma Area

Served as an IT Systems/Network Technician for AA Computer Services, a local IT service provider. Responsible for managing the internal/external technology needs of many organizations and residential clients. Successfully planned and implemented networking solutions for over 70% of business clients including the Lawton Family YMCA, Armed Services YMCA and Lawton Area Transit System.Completed over 800 service tickets performing IT services for over 1600 clients. Performed remote support via Remote Management Software to resolve a wide array of technical issues ranging from printer problems to managing network objects and policies via Remote Server Administration Tools.Designed a DOS based application which enabled service technicians to perform routine Operating System updates, software updates and hard disk clean up processes simultaneously.Performed network cabling, installed patch panels, switches, routers and other networking equipment. Installed and repaired Point of Sale (P.O.S.) machines at several locations including Atlanta Bread Company, Popeye’s and other restaurants and retail stores.Responsible for migrating services, roles and data from Windows Server 2003 Servers to Windows Server 2008 R2 and Windows Server 2012 R2 Servers; Mapping network drives and installing network printers as well as managing software/application restrictions via Group Policy Objects; Managing users and groups via Active Directory; Configuring and implementing IP Protocols such as DCHP and DNS per network requirements.Stabilized, expanded and protected client network and PC environments by incorporating security policies and firewalls, repairing hardware/software as needed, installing/upgrading out-of-date equipment to become HIPPA compliant and implementing backup/disaster recovery solutions to ensure data protection. Became requested by many clients for ensuring businesses meet their IT requirements and performing IT support in a professional manner.

Across The U.S.

Served as a telecommunications technician and traveled to several Walgreens Stores across the U.S. Replaced damaged cat5 cabling which ran from the management office to the LED reader board.Served as a telecommunications technician for CrossCom National and installed Customer Service Call Buttons in all departments at K-Mart stores in several locations across the U.S. Installed access points in the attic, connected call buttons to the network and mounted the call buttons to service poles in each store department.Remodeled a Wal-Mart in Norfolk, Nebraska while serving as a TelAid telecommunications technician. Assisted the lead technician with running cat5 and fiber optic cabling from network room to locations throughout store. Installed Cisco Aironet access points in various locations throughout the store.Served as a DVR network technician deployed by CrossCom National. Installed security cameras and DVR equipment in Staples stores across the U.S. This required running cat5 and coaxial cable from the security office to camera locations both inside and outside of the store. Mounted and connected security cameras to the DVR and configured/tested camera systems.