Jed Dalton O'Connor Email & Phone Number

I am the client advocate for ongoing technical operations and support services, with an eye towards identifying additional opportunities for Protera to add value to the existing relationship. I come into this role bringing honesty, accountability, and credibility for all my clients by delivering the following responsibilities: • Maintains deep knowledge of the client environment to shorten support times and overcome “political” barriers • Understands the client’s business needs • Matches Protera solutions to the client’s technical and business pain points • Helps the client better utilize Protera offerings • Advocates for the client within Protera – no other support channel can present the client’s problems or needs to Protera leadership • Analyze the client’s health and make recommendations for improvement • Proactively identify problems and issues and take preventative mitigation steps • Facilitate interaction with Protera support resources • Work closely with client contacts to plan and review the effectiveness of service delivery • Work with clients to obtain the most from Protera support • Analyze the client’s incident usage and make recommendations to reduce the support utilization • Manage escalation of complex issues, ensuring that the appropriate resources are applied to provide timely resolutions that meet client needs • Advising on product and maintenance issues to help reduce problems and keep client’s environment running optimally

Chicago, Illinois, United States

Responsible for driving an outcome-based opportunity pipeline with businesses who want to maximize their SAP and enterprise IT investments, optimize spend, secure workloads and leverage analytics to make real-time decisions.Focused on developing business opportunities across a wide range of industries including oil, gas and energy, utilities, manufacturing, and chemicals.

-Build a positive image for the company by providing excellent customer service skills to all clients by helping them resolve their technical issues-Answer up to 30 or more calls per shift, attend to emails and reply to chats regarding technical issues on different platforms to assist client inquiries-Work closely with Deans and Instructors of colleges to navigate them on how to work around using different platforms such as Blackboard, Engage, Canvas and also assist them with issues related to their Outlook email setups.-Help students/instructors with downloading applications such as Microsoft Office, Webex applications and many more onto their devices by setting up remote sessions and assisting with the download process

Greater Chicago Area

- Create an amazing experience for our customers and make sure they are taken care of in the best way possible-Drive sales by using my product knowledge and nogotiation skills to hit sales goals for the day -Watch over the fitting rooms making sure all the customers are assisted and making sure the fitting rooms are kept clean.-Ring out customers at the registers

Greater Chicago Area

-Provided outstanding customer service -Promoted sales for all products-Rang people out at the cash registers when requested-Was a part of the freight team and in charge of processing incoming product at a standard rate and refilling the floor to meet the needs of the store.

Greater Chicago Area

-Meeting and greeting customers as they enter the store and for helping customers find what they are looking for - Maintained the clearance shoe area, keeping it is organized neatly according to size-Took charge of the backroom when requested to help my other colleagues when they need apparel or shoe sizes from the back room

Greater Chicago Area

- Marketed for the humane society campaign- Organized events in key areas of the city and approached potential animal lovers to help our program by donating a small amount to save animals and stop dog fighting rings in the greater Chicago area - Interviewed qualified people and organized a professional team with skilled people to help promote the campaign

- Created invoices and quotations based on enquiries received - Engaged with potential new clients and existing customers by setting up meetings to boost sales- Sourced products based on client needs- Co ordinated deliveries, site inspections, and conducting bank transactions on behalf of the company

Dubai, United Arab Emirates

- Promoted and increased the sales of various Seafood products all over the United Arab Emirates (UAE)- Interacted with existing customers, attending to their requirements and providing them with the best sales service.- Sourced out new customers from the local market & bringing on board new business for the company - Handled various documentations and performed administration related tasks such as filing documents, creating invoices and handling client accounts

Associate'S Degree In Applied Science, Business Administration And Management, General

High School, Business/Commerce, General