Information Technology Professional and United States Army veteran leveraging 20+ years of a demonstrated history in technology analysis, Enterprise-level help-desk and desktop support resolving both hardware & software issues. LISTENER: Communications is my strongest point. Professionally trained by the military to listen and record messages accurately, I take great pride in asking the right combination of open and closed questions while encouraging my clients to express themselves freely, all the while using advanced techniques to properly ascertain the scope of the issue.RESPONDER: Once the problem has been defined, I take action and get things done. Whatever the proper professional response, I let my client know that they have been heard, I have an understanding of the situation and that I am now doing everything within my power to satisfy their need in the most professional and skillful manner possible.PROFESSIONAL: Above all else, I stay Professional at all times. In my past jobs dealing with high-profile Engineers, Lawyers, and Doctors who themselves were working under enormous pressure, I was privileged to gain both experience and actual training on methods to maintain my calm while all around me folks might be losing theirs.LIFELONG LEARNER: If you had asked me in High School how many years I planned to go to college, I would have said four or less if I can. I am currently a full-time college student for the fourth time, this time at the University of Colorado Colorado Springs. I became a student again through the VA Chapter 31 program after watching Covid change all of our lives and almost destroy my business. I am on track to graduate probably in the Spring of 2025, but it might happen sooner. Right now, I plan to stay at UCCS until I earn my MBA.