Nicholson Manufacturing Ltd., located in Sidney, B.C. Canada, designs and manufactures ring debarkers for sawmills, plywood and veneer mills, chip plants, OSB and pulp mills. Nicholson debarkers are known for their reliability and are recognized all over the world as exceptionally durable machines with industry leading performance and support. Pell City, AL location provides fabrication, manufacturing, and remanufacturing for Nicholson machinery throughout the world.

Brought on board to direct daily business operations for the only nationwide appliance repair company with up to 49 field service technicians throughout southern Alabama, southwestern Georgia and Gulf Coast. Services over 100 residential customers daily while maintaining fleet of 50 company vehicles.➣ Analyzed and reported daily, monthly, and annual business performance trends and develops and or recommends strategic solutions to improve business performance to meet bottom-line revenue goals.➣ Served as the main point of contact for customer service escalations, proactively addressing and resolving in a timely, professional, and discreet manner. ➣ Participated in joint customer calls with field technicians to ensure consistent levels of quality service.➣ Implemented, directed, adhered, and ensured compliance with all applicable laws, regulations, and company policies, company values, and codes of conduct. ➣ Established and implemented comprehensive staff training programs to encourage development and provide opportunities for staff to expand skill sets and advance within the company.

Oversaw and managed day-to-day operations of a Dish Network regional service provider branch. Accountable for motivating and leading 45 staff (that included 41 field personnel), developing weekly staff schedules, budget and P&L, resource allocation, and customer service. Maintained 40 company vehicles and $350,000 of inventory; established KPIs to motivate staff and to encourage opportunities to over-perform. ➣ Instrumental in improving customer satisfaction, increasing employee morale, streamlining daily routes, and saving the company money by allowing technicians to bring work vehicles home. ➣ Helped the branch earn two Office of the Year Awards in the last five years.➣ Coordinated and led weekly safety meetings, continuing education classes, and staff development programs to help field personnel and managers adapt to ever-changing customer needs.➣ Worked collaboratively with the company’s CEO, the director of field operations, and the regional manager to develop strategic plans and to ensure the attainment of branch goals and objectives.➣ Performed bi-annual performance reviews for both exempt and non-exempt office personnel. ➣ Championed a strong safety culture by consistently recognizing safe behaviors, eliminating hazards, and requiring mutual accountability.

Purchased the company in 2004. Supervised six sales representatives dedicated to growing existing accounts and identifying and closing new opportunities across an eight-state territory. Held full budget and P&L responsibility; established KPIs for the sales team to drive consistent productivity and bottom-line revenue. ➣ Drove 74% compounded annual growth while increasing annual revenue from $1.5M to $6.7M during six-years of managing the company. ➣ Awarded the Montgomery Area Chamber of Commerce Small Business of the Year Award in 2007.➣ Represented the company at numerous industry trade shows to lead B2B demonstrations. ➣ Developed price lists and comprehensive product identification structure that simplified ordering and manufacturing and clarified product benefits➣ Created POS materials that included catalogs, fliers, a new website, and customized labeling to assist in the marketing and sales efforts of the entire finished product offering. ➣ Procured and negotiated pricing on raw materials, shipping tariffs, maintenance contracts, fuel pricing while maintaining working relationships with numerous foreign and domestic companies.

Provided strategic direction, guidance, and ongoing support to 50 employees of a mattress manufacturing company. Ensured strict compliance with FMCSA, DOT, OSHA, and other federal and state regulations. Directed all service and production activities as directed by the CEO.➣ Conceptualized, designed, and rolled out the company’s first employee policy and procedure manual. ➣ Worked collaboratively with other leadership to address and resolve situations where production, safety, and revenue might be compromised in a timely, professional, and discreet manner. ➣ Composed and maintained all phases of product flow to meet customer needs while balancing profit, resources, logistics, and company operations requirements.➣ Recruited, hired, and trained Class A CDL drivers for specialized delivery requirements.

Led all day-to-day operations of a family-owned LTL trucking company serving the eastern U.S. Oversaw and managed 20 employees that included managers, office staff, sales reps, and truck drivers. Led all staff hiring, training, development, and performance management. ➣ Accountable for human resources, accounts receivable, payroll, scheduling, shipping, and inventory.➣ Charged with ensuring the terminal operates in a highly productive, efficient, and profitable manner.➣ Developed strong client relationships with a focus on consistent service and operational excellence.