Jee Lee Email & Phone Number

Reston, Va, Us

Boston, Massachusetts, Us

- Recruited and managed beta patients for startup by driving engagement, addressing issues and recommending next steps to prepare product launch.- Relayed on progress to stakeholders and strategized on how to market to employers.

New York, Ny, Us

- Completed 100+ client go-lives.- Managed multiple health insurance companies’ transitions to the SaaS platform.- Led client calls and on-site visits to update project statuses, delegate responsibilities and build partnerships for enhanced customer experience and involvement.- Presented SWOT analysis and high-level project updates to C-suites.- Assisted with sale’s team presentation on RFPs, upsell and customized workflows.- Resolved issues and providing solutions by analyzing root causes—functionalities, workflows, bugs and developing custom interface logic with integration and technical team.- Assessed risk and value of redesigning products/processes and participating in working sessions with product team.- Restructured multi-system workflows for customers in order to bridge gaps between Electronic Data Interchange (EDI) files and manual data entry.- Provided training that included intricate EDI workflows for 700+ end users.- Configured the import and export of 837P/I claims and 835 remittances with standard transaction set and Universal Billing Codes.

New York, Ny, Us

New York, Ny, Us

- Created test scripts to identify bugs and QA behavior to ensure that it meets business requirements.- Built process maps, training materials, configurations and SOP documents.

Washington, District Of Columbia, Us

- Coordinated IT aspect of client transitions: request activation/deactivation of user’s access to multiple EMR systems (clinical/billing), establish connectivity (Citrix/VPN/Web) to client’s workstation and troubleshoot with client’s IT team.- Collaborated with India IT team to create SFTP site for clients and to share documents in a HIPAA compliant manner.- Designed Microsoft Sharepoint site to organize correspondences in order to enhance project quality and productivity.- Managed laptop/mobile inventory, VPN/Outlook/McAfee setups and system error/latency issues for all U.S. employees.- Distributed over 100 client’s feedback survey through SurveyMonkey and compiled results for internal team review.

New York, Ny, Us

- Developed standard operating procedures for training and implementation of hematology & oncology specialty.- Evaluated clients’ workflows for EMR system adoption and advised on methods to streamline patient care, increase revenue and improve quality of care while also complying with health standards and guidelines.- Handled support tickets and resolve within 24hrs or create case to escalate to back-end team and follow-up within 72hrs.- Implemented over 22 practices; Escalated 200+ cases; Closed ~150 support issues weekly in email or CRM queue form. - Collaborated with directors, developers and team on designing new functionality changes for system enhancement.- Provided 120+ structured training for providers, front desk, billing and clinical staff on effective usage of application.- Rectified Windows’ issues on system error, printing and speed while educating end-users on efficient computer usage.- Assisted with installation of peripheral devices (e-signature pad, medical device, duplex scanner/printer, credit card reader).- Established positive relationships with clients in order to generate references/referrals and to assist with up sell services.

New York, Ny, Us

Washington, Dc, Us

- Team-teached and planned effectively on lessons with Alumni Instructors for classes consisting of 18-24 students.- Created a well-organized classroom atmosphere that keeps to a time schedule and encourages student participation.

Washington, District Of Columbia, Us

Health Related Work- Collaborated closely with local Ministry of Health, health promotion units and international non-profits (GIZ, HealthProm, Handicap International, USAID, UNFPA) to strengthen patient care in critical health areas (Cardiovascular, Maternal and Child, Tuberculosis, HIV) by increasing performance through collaborative work.- Prepared 3 sustainable project grants that awarded over $7K and reviewed GIZ proposals that awarded $15K grants.- Redesigned the care plan for a rehabilitation center’s cerebral palsy patients by developing support groups for affected families and by writing a disability equipment guide that assisted local carpenters on building effective PT equipment.- Managed the building of a greenhouse to provide year-round healthy vegetables for local school community and provided 120 students with lessons on the importance of nutrition.- Developed infection control and safety policies to be adopted by hospital staff to prevent infections in hospital and ensure a low-risk working environment.- Heightened work efficiency and access to quality health information that promotes better health practices by teaching hospital staff computer skills.- Created and maintained monitor and evaluation systems to utilize the data to increase quality of care and performance.Non-Health Related Work- Led high school summer camps through American sponsored organizations (ACCESS, IREX) to increase students’ knowledge of American language/culture, life skills, and anti-violence throughout the country.- Taught 10 computer/technology courses for youths between ages 8-17 to increase employability.

New York, Ny, Us

- Coordinated the process of claim recovery through investigation of beneficiaries insurance and ICD codes.- Reviewed and developed cases involving sums that exceeded 100K in order to determine responsible party through multiple programs (Common Working File, Recovery Service Center, HP Imaging, ReMas, ECRS).- Recommended changes to managers to address deficiencies and further improve/streamline system performance to recover claims.

- Utilized electronic medical record system Sage Integry to organize patient's medical health records from other medical examinations and maintained multiple schedules by setting up patient appointments for 5 office locations.- Verified patient medical insurance for claims and eligibility to obtain information for co-pays, referrals, and authorizations in order to process information needed for medical billing.

Ithaca, Ny, Us

- Responsible for training research assistants to analyze information and code data gathered from over 80 research subjects.- Worked with assistants to run experiments to study attention, gaze and body movement of 12-week-old infants.

Ithaca, Ny, Us

- Attended weekly leadership meetings to effectively train new students to become familiar with outreach duties- Developed close relationships with director of Therapeutic Recreation, staff, and residents throughout- Visited local nursing homes weekly and engaged in recreational activities with the residents

New York, Ny, Us

- Developed recommendations for hand hygiene compliance improvement within hospital by monitoring observations and working with departments.- Trained and demonstrated to health care managers on usage of basic computer programs to increase work efficiency and organizational capacity.- Participated and evaluated environmental and clinical tracers to ensure that unit staff complied with policies and regulations from health inspection agencies such as JCAHO, DOH and IPRO.

New York, Ny, Us

- Collaborated with staff to perform on-site inspections to investigate safety and health problems at 5 city offices.- Developed improvements in written reports and prepared training materials to reduce occupational related health hazards.

Bachelor Of Science

Women’S Entrepreneurship

Computer Science, Computer Science