Jee Lee Email & Phone Number

London, England, GB

• Specialized in Market Research and clinical study, managing client accounts to ensure high client satisfaction.
• Take the lead on complex quantitative studies including tracker/wave projects.
• Assess project scope to select appropriate vendors and negotiate deadlines effectively.
• Comply with relevant and applicable procedures and SOPs.
• Accurately manage project finances including quoting and budgeting.

Davis, California, US

Glendale, California, US

• Managed a client base of over a three quarter of a million in annual revenue with a project margin of over 55% in Life Science industry.
• Stay up to date with policies including HIPAA and compliance.
• Utilized technical background to optimize efficiency to work through system issues with Trados and Plunet without needing to involve ISI’s IT vendor.
• Responsible for managing localization project across verticals as needed and ensured project workflow was best for the specific vertical.
• Analyzed multiple high revenue and demanding client projects and ensuring customer satisfaction.
• Tracked financials on all projects and created project plans to ensure healthy profit margins with allotted budget.

New York, NY, US

• A team’s performance reached and maintained the highest within the department of 50 employees.
• Accommodated a 30% increase in applications by reorganizing the evaluation process to lift on-time completions from 30% to 60% within two months.
• Partnered with members of the functional & technical teams, and vendors, to create project plans that support delivery of solutions.
• Executed a project intake and approval process for evaluating and tracking incoming, in-flight, and completed projects, and develop and maintain status and deliverables reporting.
• Enhanced customer service communication structure and decreased back long inquiry by 30%
• Train and coach Credential Analyst, creating Created training material for new hires as well as manage the interview process for candidates.

New York, NY, US

• Evaluated academic credentials from 48,000 institutions in 203 countries globally.
• Reviewed and verified transcripts, converted credits to semester system, determine transferable equivalency of course based on course descriptions, checked for repeated courses.
• Quality assurance - review all applications, credentialing, academic and licensing credentials and deliver the final evaluation reports.
• Answer customer service inquiry using Freshdesk Tickets.
• Monitored and managed university concerns, accreditation requirements, and policy updates to ensure all products maintained the highest standards.
• Worked closely with Policy Implementation and Training Development teams to create training materials for 80% of applications to support a 20% volume increase.

New York, New York, US

• Reviewed Fulbright participant applications and coordinated J visa sponsorships.
• Improved the communication process with participating universities.

Son En Breugel, Noord-Brabant, NL

• Developed a J1 internship program that matched 40+ students to New York businesses within three months and increased revenues by 30%.
• Recruited over 50 students in the first and second quarters, bring sales up 30%.
• Redesigned the website in collaboration with IT to improve SEO, and increased engagement thus attracting 25% more students.
• Managed weekly meetings updating administration on admissions status.