• Provided exceptional customer service by addressing inquiries and resolving delivery issues efficiently, enhancing customer satisfaction.• Ensured timely and accurate delivery of packages, maintaining a high level of accountability and organization.• Managed customer expectations by effectively communicating delivery timelines and addressing any concerns professionally.• Collaborated with warehouse and logistics teams to optimize delivery routes, improving operational efficiency

• Managed sensitive documentation, including contracts papers, passports, and visa applications, ensuring confidentiality and adherence to legal requirements.• Processed and tracked over +900 client applications, ensuring timely submission and compliance with international manpower regulations.• Managed a team of 10 people, ensuring effective delegation, task completion, and adherence to deadlines.• Coordinated with government agencies and embassies for documentation approvals and visa processing.• Organized and maintained office records, improving efficiency in tracking important documents

• Maintained accurate financial records and reconciled accounts, processed invoices, managed collections, and ensured timely payments.• Assisted with budgeting, expense tracking, and monthly reports and conducted regular bank reconciliations for accuracy.• Supported tax filings by organizing financial documents.