Jeebs Unabia Email & Phone Number

Cebu, Central Visayas, Philippines

Cebu

WORK PORTFOLIO - Currently managing the following FB pages:https://www.facebook.com/YOVEODigital/https://www.facebook.com/HostHubHome/https://www.facebook.com/pinoylink/https://www.facebook.com/HappyTailsAnimalWelfare/https://www.facebook.com/DrugRehabCenterHotline/https://www.facebook.com/alimaph/FORMER.

Cebu, Central Visayas, Philippines

Cebu City, Cebu

Led Operational Excellence on the following key items:1. Aligning goals to meet client and company goals.2. Workforce Development3. Handling campaign inquiries and concerns from clients whenever necessary (includes billing in line with overall team productivity and man-hours)4. Meeting attrition targets and maintaining employee morale.5. Developing and.

eBloc3, IT Park

Handled, but not limited to, the following key items: 1. Handled a launching account, intended as a redundancy site for Target Manila. Involved in the account build-up process from ground up, as far as Operations, Recruitment, and Training is concerned.2. Revised the existing job hiring matrix and initiated an applicant scoring system in the hiring.

Banawa, Cebu City

Handled, but not limited to, the following key items:1. Created and initiated an applicant scoring system in the hiring process, thereby ensuring accountability in the hand-off process of new hires between Recruitment and Training, making sure that new hires entering into the account are properly screened and adherent to the client requirements for the.

Cebu City

Handled, but not limited to, the following key items:1. Ensuring accountability in the hand-off process of new hires between Recruitment and Training, making sure that new hires entering into the account are properly screened and adherent to the client requirements for the account. 2. Strengthened partnership between HR and Training to ensure that trainees.

Cebu City

Handled, but not limited to, the following key items:1. Executive Escalations – first receiver of escalations from clients, tasked to ensure that all details and interactions from Cebu agents are reviewed, and client response attended to within the first 2 hours of receiving the escalation notice. Also tracked frequency, occurrence and call drivers.

Cebu City

Assigned to handle multiple production teams, overseeing multiple Team Leads handling their respective teams. Involved in the action and strategy-planning to ensure that the cluster meet internal and client key performance indicators and expectations. Also responsible for mentoring and developing Team Leaders across multiple skillsets: coaching, data.