At Cooper Lighting Solutions, my focus as a Field Quality Engineering Manager centers on spearheading initiatives to enhance post-sales service and reduce warranty expenses. Collaborating across departments, we've achieved notable customer satisfaction through strategic process improvements.With a background in electronics and communications engineering, my expertise lies in driving field quality projects to successful resolutions. I have established a reputation for managing complex warranty claims, fostering strong partnerships, and delivering consistent, high-quality support to all stakeholders.