Jeeson Joseph Email & Phone Number

Halifax, Ns, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Proven expertise in customer-centric application support, adept at problem resolution and prioritizing tasks for efficient issue resolution.• Successfully executed Kubernetes database rollbacks to restore stability and functionality after problematic updates.• Support Cloud systems hosted on Azure using tools like Kubernetes.• Experienced in proposing and implementing automation solutions for recurring problems, enhancing operational efficiency.• Skilled in identifying and addressing root causes of complex issues across multiple systems.• Collaborated with cross-functional teams, including developers, DBA, operations team, network team, and security team, to diagnose and troubleshoot complex issues.• Conducted data validation through SQL queries to ensure accuracy and completeness.• Identified and resolved data issues, including missing values, duplicates, and anomalies.• Developed and optimized SQL queries for data transformation and formatting.• Analyzed query performance, proposed, and implemented optimizations for efficiency.• Capable of manual application deployment with expertise in acceptance verification in customer SaaS environments.• Strong in creating, reviewing, and executing change management documentation, contributing to operational run books and knowledge base.• Detail-oriented with a focus on adherence to compliance and governance processes, ensuring data accuracy.• Consistent adherence to defined support processes, ensuring high-quality customer services.• Implemented logging and auditing mechanisms to track data changes securely.• Effective cross-functional collaborator, facilitating swift issue resolution and aligning efforts across teams.• Proficient in managing critical outage remediation tasks, preventing repeat failures, and mitigating risks.

Canada

Canada

Kochi

• Developed a prototype for obtaining the conversation text from a conversational video with different speakers using Node.js, Python.- Microsoft Azure App, Microsoft Speech Services• Development of Content Management System for an e-Learning site using MVC ASP.NET, SQL Server, C#• Development of e-Learning Websites using MVC ASP.NET, MySQL Server, C#• Hands-on experience in HTML, CSS, JavaScript, jQuery, Bootstrap• Development of English learning mobile App - Android & IOS (Cordova)• Microsoft Learning - Content Management System for Microsoft certifications, Accessibility Testing• Involved in gathering business requirements, studying the application, and collecting the information from the client• Involved in API development and testing of various asp.net projects.Projects: • NYCE English, Microsoft eLearning, Learning Management Systems, Speech Recognition PrototypeTools & Technology: • C#, JavaScript, jQuery, HTML, CSS, Bootstrap, SQL, MySQL, Git, VSCode, Visual Studio, MySQL Server Management Studio, Microsoft Azure, and Google Speech API.

Kochi, Kerala

• Development of Payroll Application using C#,ASP.NET.• Developed a survey web application using C#, ASP.NET.• Project Implementation of TCS-ION - A cloud-based solution for small and medium business• Developed an application for generation of Form.16 using RDLC, C#.• BPCL Retired Employees Meet Registration Windows Form Application.• Bug fixing in Medical Claim web application for BPCL ECS Employees.• Modifications in Refinery Reliability clock Web application in C#, ASP.NET.• Modifications and testing in Ben Admin Portal in C#.• Hands-on experience in Microsoft Visual Studio, and Microsoft SQL Server.• Handling the entire network-related activities and software support as an IT support engineer.Project: BPCL Internal Projects, IT SupportTools & Technology: • C#, HTML, CSS, Bootstrap, SQL, MySQL, Git, VSCode, Visual Studio, MySQL Server Management Studio

Post Graduation, Computer Software And Database Development

Bachelor Of Technology, Computer Science And Engineering, 7.01

All India Senior School Certificate Examination

All India Secondary School Examination