Assisted global clients on Agile Management tools – Clarity Project & Portfolio Management (Clarity PPM) and CA Agile Central (Rally) enabling them to effectively and efficiently manage their portfolio of products, programs and services based on Agile Methodology. Started as senior engineer and later promoted to SME managing service offerings for both On-Premise implementation as well as SaaS solution. Accomplishment & Project Involvement:- KCS Adoption Award for contribution to Self Service Initiative.- CA's Value Acceleration Programs for highest value clients in APJ Region.- Proactive Support Initiative.- Represent Clarity PPM Support team at Sydney based User Forum events.

Support global clients in planning and architecture design of environments to simplify cross-enterprise workload automation through automated batch scheduling, ticket and alert requirements through CA Workload Automation AE (AutoSys Engine) and DE (dSeries Engine) server, CA Embedded Entitlements Manager for user access policy management, authentication & authorization, associated enterprise environments like Hadoop, PeopleSoft, SAP, Informatica, Database, Application services through available Agent technology and UI like iXP, WCC Reporting server and iDash powerful analytics for critical path monitoring.Accomplishment:- Multiple Outstanding Performance & Cross functional collaboration awards.- On-site visits with Customer Success Manager for Support Case & Technical reviews

Member of UNIX/Linux server team, supporting BMC Remedy Action Request System & its components. Providing Level-2 technical support to USA based customers with different platform environment (Like Sun Solaris, HP-UX, AIX, and Linux) and Databases (Like Oracle, DB2, Sybase) with BMC Remedy Action Request System 6.x & 7.x

As a Red Hat solution provider, reseller of Red Hat technology combined with Technical expertise and services to design, plan, and deploy industry leading solutions.-Gain deep understanding of customer business and IT environments and collaborate with sales teams to assess the potential application of Red Hat solutions.- Onsite Company visits for Implementation, Maintenance & Technical Support.- Conduct Corporate Training and Coaching for Red Hat Academic.- Problem solving & Exploring Red hat Linux solution for the clients.