• Enterprising leader with career spanning 28+years of contributions in streamlining hotel operations, increasing productivity & enhancing internal controls in the field of Hospitality industry.• Hands on experience in implementing sales & marketing strategies, enhancing business volumes and achieving profitability.• Projecting and improving company image through effective corporate Public Relations and promotional events.• Proficient at maintaining cordial relationship with customers by ensuring quality and service norms to achieve customer satisfaction and business retention. • Continuously aiming to increase Guest Satisfaction Tracking System Index (GSTS).