 As the leader of Starupiva—an all-encompassing Information Technology and Creative Services firm—I oversee our operations, serving both B2B and B2C clients. Here’s a glimpse of my responsibilities: Holistic Management: I handle everything from marketing and development to day-to-day operations and branding strategies. Guiding the Team: I mentor and provide guidance to our talented developers and designers as they work on diverse web development, branding, and creative projects.… Show more  As the leader of Starupiva—an all-encompassing Information Technology and Creative Services firm—I oversee our operations, serving both B2B and B2C clients. Here’s a glimpse of my responsibilities: Holistic Management: I handle everything from marketing and development to day-to-day operations and branding strategies. Guiding the Team: I mentor and provide guidance to our talented developers and designers as they work on diverse web development, branding, and creative projects. Client-Centric Approach: When meeting with clients, I thoroughly analyze their requirements, conduct feasibility studies, and map out a comprehensive project roadmap—from inception to successful completion. Show less

 Developed and executed communications and social media strategies, increasing web and social media traffic and engagement. Content creation such as presentations, organizational announcements, policy changes, leadership interviews, podcasts, corporate films, posters, brochures, infographics, branding, logos, social media advertisements, blogs and articles in web and video formats. Ran social media campaigns for marketing, recruitment, and employer branding – successfully increasing… Show more  Developed and executed communications and social media strategies, increasing web and social media traffic and engagement. Content creation such as presentations, organizational announcements, policy changes, leadership interviews, podcasts, corporate films, posters, brochures, infographics, branding, logos, social media advertisements, blogs and articles in web and video formats. Ran social media campaigns for marketing, recruitment, and employer branding – successfully increasing organic social media followers from 0 to 120000 and even recruited top talent for key positions in a span of just three months. Additional Projects – developed business applications using Microsoft Power Apps and SharePoint, resulting in reduced manual time-consuming work and improving processes across the organization. Show less

 Deputed to client site at the NOC (Network Operations Center). Streamlined the workflow and processes at the NOC and reduced the turnaround time taken to send initial notification and resolve technical issues, ensuring customer delight and high net promoter scores. Incident Management. Change Management. Reviewed each technical issue, created Root Cause Analysis reports and documented the same in the knowledgebase to prevent future issues.

 Managed, led, and mentored a team of support engineers for the Intuit software support process. Provided remote support to Intuit QuickBooks customers based in the US and North American region. Documented issues with the applications and shared it with the software engineering team at Intuit HQ to develop patches and software updates. Won Best Technician Award from client for delivering outstanding customer service for Q1 and Q1 consecutively.

 Managed, led, and mentored a team of ten Microsoft support engineers for the Microsoft Enterprise Platform Support process. Provided support on cutting edge technologies like Microsoft Windows Server, Active Directory, Exchange Server, DNS, DHCP, VPN, RAS, LAN, OWA, Backup and Disaster Recovery and Server Hardware. Documented issues with Microsoft products and shared it with Partner Technical Leads at Microsoft Redmond to develop hotfixes and patches to permanently resolve issues in… Show more  Managed, led, and mentored a team of ten Microsoft support engineers for the Microsoft Enterprise Platform Support process. Provided support on cutting edge technologies like Microsoft Windows Server, Active Directory, Exchange Server, DNS, DHCP, VPN, RAS, LAN, OWA, Backup and Disaster Recovery and Server Hardware. Documented issues with Microsoft products and shared it with Partner Technical Leads at Microsoft Redmond to develop hotfixes and patches to permanently resolve issues in Microsoft products. Won the OVS Award for the Pune site for maximum number of NPS (net promoter score) ratings. Show less

 Managed a large team of administration, customer service and telecom sales professionals. Increased sales from 0 to 5000 units per month right since the inception of the business. Supervised the entire operations of the company such as sales, customer service, advertising, marketing, administration, inventory, and accounts. Coordinated with Tata Indicom engineers and trained staff on telecom technologies and tools to assist customers with technical and non-technical… Show more  Managed a large team of administration, customer service and telecom sales professionals. Increased sales from 0 to 5000 units per month right since the inception of the business. Supervised the entire operations of the company such as sales, customer service, advertising, marketing, administration, inventory, and accounts. Coordinated with Tata Indicom engineers and trained staff on telecom technologies and tools to assist customers with technical and non-technical queries. Liaised with media agencies, newspapers and cable tv channels to advertise products and services offered by the company. Show less