Jeetendra Patwal Email & Phone Number

New Delhi, Delhi, India

• Customer Journey Management:
• Developing a deep understanding of the customer’s journey and identifying areas for improvement to enhance customer satisfaction and loyalty.
• Implementing effective strategies to ensure a seamless and personalized experience across all customer touchpoints, including onboarding, support, and post-sales.
• Collaborating with cross-functional teams to align processes and deliver a consistent customer experience throughout the organization.Team Leadership and Development:
• Fostering a customer-centric culture within the team, promoting a proactive and empathetic approach to customer interactions.
• Identifying training and development needs for team members to enhance their skills in delivering exceptional customer service.Customer Feedback Analysis:

Delhi, India

• Managing multiple client relationships.
• Developing and maintaining a strong rapport with clients
• Communicating best solutions to deliver on clients' desired outcomes.
• Using data to continuously optimize campaigns and boost results.
• Generating ideas for new features and campaigns, tailored to the unique needs of each client.
• Being part of a cross-functional team to ensure quality delivery for customers.

Noida Area, India

• Managed a team of customer service associates.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Train or instruct employees in job duties or company policies or arrange for training to be provided.
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
• Recruit, interview, and select employees.

Noida Area, India

Noida Area, India

Handling customer’s queries through email. Ensuring zero tolerance level for fraudulent transactions.Responsible for holistic customer experience through customer service operations, complaint resolution and refunds management. Reconciliations of inflow & outflow of money.Preparation of various reports like Productivity, Quality Compliance, Attendance.

Noida Area, India

Giving a world class sales and service experience to all customers in prepay, post pay & handset segment, and solving their query and complainant.Preparing daily reports of customer application forms, MIS and Customer walk-in and ensuring the quality of service providing to the customers. Activation of Postpaid voice Data and Wi-Fi connection.Achieving.

New Delhi, Delhi, India

Responsible for selling car loan to HDFC bank’s customers.Generating leads from the data provided by the bank also from personal level.Follow up with the customer from the pickup of documents till disbursement of case.Maintaining zero tolerance in documents as per the guideline of the organization.

Mba, Marketing, 6.3

in session 2008-10.

Bachelor Of Applied Science - Basc, Pcm, 6.3