Jeeva Bharathi Email & Phone Number

• Highly experienced IT professional with 2.5+ years of expertise in managing complex IT environments. • Proven track record in managing, coordinating, and resolving Major Incident Management and Global Escalation Management, ensuring prompt and effective resolution of high-severity incidents and minimizing downtime.• Experience in Cloud Enterprise Support, Cloud Infrastructure Services (IaaS) cloud model,• Coordinating, troubleshooting, and resolving issues related to OS, DB,SAP HANA, Compute, Network, Backup, and Storage,Ensuring high availability and reliability of cloud services and infrastructure.• Experienced in virtualization environment including VMware vSphere (ESXi)• Experienced in network operations, including LAN, WAN, and wireless networks, and data centre operations, ensuring high availability and reliability of IT services.• Proficient in using tools like ServiceNow, PagerDuty, Cisco Prime, GEM Tool (VS-CPO), and InContact Tool to optimize IT service management and incident resolution.