Jeeva G Email and Phone Number

Incident Management of High Severity Incidents · Outage Management. Handle client contacts & engage as & when required · Work with right resources to resolve a Prepare the required reports on Command Center tickets & calls.Monitor Server status and work to resolve issues via the WhatsUpGold , Netcool, monitoring tools and restart servers as needed. Work within BMC Remedy, CRM ticketing systems.Responsible for creating RCA for major network outages and to work on corrective and Preventive actions along with relevant stakeholdersNetwork Management System: Cisco Prime NMS, Huawei iManager U2000, Alcatel 5620 SAM clientResponsible for checking the customer services post any planned changes in the infrastructureAssist in the expansion, up gradation and roll-outs of new network infrastructure devices such as routers and switches, associated software, network monitoring and management systemsResponsible for delivering new B2B links - MPLS, ILP, LL & PRI with respect to SLA as well as Quality with desired BandwidthRemotely Configuring and Monitoring CE routers (Huawei & Cisco) and switches for managed customerRemote Hand Support for all international customers co-located at Bharti Airtel Ltd., like Google, Orange, BT, AT&T, Verizon, Vodafone, Equant, and Singtel. It includes installation of New links