• Designed and implemented end-to-end custom tabs for pharmaceutical processes using Lightning Web Components (LWC), Apex, and Visualforce, demonstrating strong technical skills in Salesforce development tailored to the healthcare industry.• Ensured HIPAA compliance throughout the development process, effectively safeguarding sensitive patient information and maintaining regulatory standards, which is critical in healthcare applications.• Leveraged CRM Analytics to provide real-time insights on drug trends and insurance coverage, enhancing decision-making capabilities and increasing profit margins for healthcare organizations. Developed custom Lightning Web Component (LWC) charts to create more interactive dashboards and integrated Power BI reports, further enriching data visualization and analytics capabilities.• Improved data processing efficiency by migrating existing Aura components to Lightning Web Components (LWC), adhering to best practices for optimal performance and reusability, thereby enhancing overall application responsiveness and maintainability.• Optimized prescription practices, resulting in improved revenue management and operational efficiency within healthcare settings, directly impacting business outcomes.• Developed and integrated APIs for an iOS application connected to Salesforce Health Cloud, facilitating key features such as appointment booking, live chat, and patient surveys, which significantly enhanced patient engagement and streamlined communication between healthcare providers and patients.• Collaborated on tasks derived from JIRA user stories, executing development and bug fixes while adhering to Agile methodologies, ensuring adaptability and responsiveness to project needs.• Maintained meticulous tracking of progress to ensure timely completion of project sprints, contributing to overall project success and stakeholder satisfaction in a fast-paced development environment.

• Hands-on experience in SFDC development, utilizing Aura, Apex classes, Triggers, Components, Visualforce, Integration, Reports, SOQL, SOSL, Process Builder, Flows, Data loader, Salesforce Inspector, Experience Site.• Expertise in Salesforce Deployment, managing Changesets, scheduled jobs, APEX Batch jobs, and executing approval processes, with a focus on Salesforce Lightning UI.• Proficient in executing SFDC Administrative tasks, including profile creation, role assignment, validation rules, user management, page layouts, cases, record types, email services, workflows, approvals, custom reports, dashboards, custom objects, fields, and role-based page layouts.• Implemented and maintained backup and recovery plans, adhering to best practices and versioning and bulkification processes.• Managed client applications through web services, utilizing SOAP protocol, REST architectural style, and Data Monitoring Process.• Collaborating with the Data Team to address any data-driven functionality, issues, or new implementations in the client's environment for support/Enhancement.• Authored and maintained technical and functional specifications to document database intentions and requirements.• Spearheaded SIT/UAT/Production deployment and testing to ensure the quality of the Salesforce Application and the build.• Played a crucial role in Salesforce integration with External Applications(CTI provider, SharePoint) and provided ongoing support, resolving client issues within SLA.• In support, I handle client requests, clarify doubts, and provide updates on progress via calls, ensuring effective communication and client satisfaction.

• I have gained practical experience in working with technologies such as HTML, CSS, and JavaScript.• Throughout application development, I adhered to the comprehensive Software Development cycle process, encompassing the Define, Design, Development, and Deployment stages.• I played a key role in the Internal Project - Ticketing Portal(Salesforce Experience Site), where I contributed to building a Salesforce-hosted portal for users to address their issues. This hands-on experience involved working with Aura, Apex, Lightning design system, data modeling, and collaborating with the team, enhancing my skills in real-world scenarios.