Customer Experience Salesfloor Associate
Edmonton, Alberta, Canada
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Coach highly motivated customer service team to meet daily MasterCard targets.
- Enforce company policies and standard operating procedures.
- Supervise, train and coach over twenty full-time and part-time employees on performance-oriented strategies and customer service techniques.
- Calculate daily profits and perform basic financial duties ( register audits, cumulative cash reconciliations, cash register preparation)
- Provided information to customers regarding Master card and loyalty program and helped to open and activate new accounts.