Jeevan Brar Email & Phone Number

Edmonton, Alberta, Canada

• Counting of cash drawers and managing cash deposits• Manage staffing schedules and decisions, and interview candidates• Examined merchandise to verify that it was correctly priced and displayed.• Instructed staff on appropriately handling difficult and complicated sales.• Generated sales through exceptional customer service.• Preparing reports on sales volume.• Performing manual fuel dips and pump inspection on weekly basis.• Posting end-of-day reconciliation on Radiant Site Manager.• Authorize return of merchandise and perform inventory check periodically.• Assigned employees to specific duties to best meet the needs of the store.

Edmonton, Alberta, Canada

• Greet customers and help describe the merchandise and locate products in-store.• Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.• Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.• Assisted in setting up the store for holiday promotions and special events.• Effectively selling upsells to customers especially warranty upsells.• Managing cashier duties, purchases and exchanges.

Edmonton, Alberta, Canada

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.• Coach highly motivated customer service team to meet daily MasterCard targets.• Enforce company policies and standard operating procedures.• Supervise, train and coach over twenty full-time and part-time employees on performance-oriented strategies and customer service techniques.• Calculate daily profits and perform basic financial duties ( register audits, cumulative cash reconciliations, cash register preparation)• Provided information to customers regarding Master card and loyalty program and helped to open and activate new accounts.• Spearheaded customer satisfaction survey and analyzed results to make action plans