Jeevan Devrukhkar Email & Phone Number

Blue dart Express LtdBlue dart Express Ltd is South Asia's premier courier, and integrated express package Distribution Company. Blue dart Express Ltd have the most extensive domestic network covering over 27,578 locations, and service more than 220 countries and territories worldwide through our group company DHL, the premier global brand name in express distribution servicesLogistic Operation Assistant ManagerNov 2009 till Date• Managing (HNI) High Revenue clients, looking after their queries & escalations resulting in customer satisfaction. • Maximize the satisfaction of customer's needs by identifying them and providing them agreed service levels. • Monthly review meetings with the customers on performance and service levels.• Regularly updating senior managers on progress or areas of concern.• Resolving complaints of customers within given TAT.• Working on projects like First Choice (initiative to improve the performance of our top customers and achieve the agreed service levels.) • Constantly driving improvements resulting in customers and revenue addition to company and prioritizing workloads.• Monitoring the account performance against plan- worked with co managers to proactively identify situations that require the rapid intervention and allocation of resources.• Plan efficient utilization of resources, organizing training and developmental activities.• Conduct Cause analysis for exceptions & take preventive measures. • Proactively monitor & take timely actions for service quality improvement.• Facilitate cross functional interaction for service improvement.• Take necessary actions for achieving operations MBOs. • Implementing various initiatives to ensure customer satisfaction.• Arrange for shipping documentation and oversee the scheduling and dispatching of goods and the tracking and tracing of goods in transit• Generating Various Senior Management Reports.Specialties: • Awarded the Super darter Award for remarkable & commendable performance. • Promoted as Assistant Manager within a span of 1 year.• Member of First Choice Group (Silver Medal).

Listed skills include Highly Motivated Self Starter, Learning Quickly, Operations Management, and Excellent In Excel.