Jeevan Gabriel Email & Phone Number

Kuala Lumpur, Malaysia

Joined as Regional Operation Manager to manage Central and Southern on overall service and sales for new concept store called Bluecube.Job Summary:• To ensure all the team members maintain a high standard in providing service to the customer • To supervise, monitor, coach and guide Team Members to execute sales activities and service to customers • To guide and drive Team members in achieving set KPI’s through implementing good strategies • To monitor and oversee the overall performance of outlets under my area and provide inputs to Head Office. • To monitor daily sales performance (postpaid & prepaid) and identify key contributing factors and proceed to next cause of action. • To develop a good network and rapport with partners through constant visitation / meeting / discussion under your area. • To attend, investigate and offer solutions for any issues/grievances by Team Members and dealers. • To formulate and communicate Sales Strategy into Team Sales Action Plan under my team area. • To supervise joint promotions with Main Office, HQ, otlets and other Sales Team area. • To supervise End Channel for any company’s distribution (POS Materials and latest information of products offered). • To consolidate daily/monthly/quarterly/half yearly/yearly performance report under my team areas. • To conduct regular meeting/discussion/coaching with all the team members under my areaAcheivement: Best Regional Manager for 2013

Kuala Lumpur, Malaysia

Joined Sales and Marketing - Central Region as Head of Sales Team, Selangor and temporary assignment of Head of Sales Team, KL Metro for 6 months. After new structure in 2008, I was heading the whole Sales team for Central Region which covers KL Metro, Selangor, Negeri Sembilan and Melaka. Effective 2010 due to restructuring I was appointed as State GM for KL Metro managing operation and sales. Now managing Branch and Retail Outlets in Klang ValleyJob Summary:• To ensure all the team members maintain a high standard in providing service to the customer / dealers.• To supervise, monitor, coach and guide Team Members to execute sales activities and dealers account servicing.• To guide and drive Team members in achieving Sales Target as per set KPI’s through implementing marketing and sales strategies.• To monitor and oversee the overall performance of dealers under my team area and provide inputs to Head Office.• To monitor daily sales performance (postpaid & prepaid) and identify key contributing factors and proceed to next cause of action.• To develop a good network and rapport with Key Dealers and Ordinary Dealers through constant visitation / meeting / discussion under your area.• To attend, investigate and offer solutions for any issues/grievances by Team Members and dealers.• To formulate and communicate Sales Strategy into Team Sales Action Plan under my team area.• To supervise joint promotions with Main Office, HQ, Dealers and other Sales Team area.• To supervise End Channel for any company’s distribution (POS Materials and latest information of products offered). • To provide constant feedbacks to Head-S&M, Main Office, HQ and team members.• To consolidate daily/monthly/quarterly/half yearly/yearly performance report under my team areas. • To conduct regular meeting/discussion/coaching with all the team members under my area.

Kuala Lumpur, Malaysia

Branch Manager, Jalan Ampang (Main Branch in Malaysia). Lead total of 80 staffs in 1 branch and 2 service centres under my supervision. With sheer determination and and very short span of time , I lead the branch towards winning the Anugerah Kualiti Menteri Tenaga Komunikasi and Multimedia 2003 award by Dato Amar Leo Moggie, Menteri Tenaga,Komunikasi dan Multimedia. This was a great achievement both for me as well as the company because it was the very first time the company won the award since its introduction in 1998 and till today the company has not won the award again.CUSTOMER SERVICE• Ensure efficient customer service operations at the frontlines in accordance to the current SOPP at the branch, service centers and tele-centers.• Ensure and monitor first and second level verification of registrations are done.• Participate in customer retention and acquisition programs.• Verify branch and service centers’ reports and provide recommendations for further improvements to Business Support and Branch Effectiveness of Customer Service Management. • Provide advice to Premier customer pertaining to transactions and enquiries.SERVICE CENTER AND CELCOM TELE-CENTER (CTC)• Ensure the service center and CTC operations are in accordance to the current SOPP. • Coordinate and improve performance of service center and CTC.HUMAN RESOURCE ADMINISTRATION AND FINANCE• Supervise, coach and motivate employees toward high achievement.• Verify and approve staffs’ leaves, overtime, petty cash and other claims.• Provide input to Human Resources and Administration at Regional Office • on manpower requirement for branch, service centers and tele-centers.• Ensure the branch security, safety and health. • Ensure collections are banked-in promptly.• Conduct branch activities for staff and public community