Jeevan Jyoti Email and Phone Number

Working as L2 and L3 support engineer for Transportation System Management product. It’s a powerful solution which creates sustainable value by synchronizing all critical transportation processes, delivering both optimal cost control and excellent service.• As support engineer for the TMS product, I am responsible for analyzing and providing technical solutions to perform the troubleshooting of issues raised by customers.• Working as a creating virtual machines Windows/Linux and attaching new disks to VM’s depending on requirements.• Worked on Azure Active directory, Adding Users and groups under Multifactor Authentications, password and reset.• Hands on experience in Administration and configuring resource groups, load balancer, storage account and Azure SQL Server.• Troubleshooting application issues using Splunk, AppD and finding the root cause.• Used Salesforce CRM and Service now software as ticketing tool.• Create and Manage Azure Vnet, Subnets define inbound and outbound security rules depending on the infrastructure requirements and creating network security groups (NSG).• Configuring and Restoring VM from Backup Vault and Snapshots.• Good experience in working with the product development, windows team and consulting teams in fixing the application issue.• Monitoring the health status of the Virtual machines in Azure.• Hosting biweekly/weekly calls for client calls to discuss the open issues and have ad hoc triage calls if required with client.

1. Analyze and provided technical solutions for day-to-day operations and long-range strategic planning for clients to run their business seamlessly.2. Assist with planning and testing of application, configuration and changes, and installation of upgrades and patches.3. Worked for a Strategic customer of BY - Managing case resolution, resolving critical incidents.4. Hands-on experience in Azure Entra ID, Load Balancer, Storage Account and Azure SQL Server.5. Good Knowledge in Azure cloud Services(PaaS & IaaS) and Azure Storage(blob storage and file share).6. Troubleshooting application issues using Splunk, AppDynamics.7. Used Salesforce CRM and Service now software as a ticketing tool.8. Creating the SQL queries as per the client requirement.9. Good working knowledge in handling client requests and critical situations in production environment.10. Hands on experience in TMS patching activity, Database refresh activity and Application validation.11. Good understanding on Incident management and problem management.

• Over 4+ years of experience in customer success and customer support.• Supervise property Accountants, review their work, and ensure timeliness of all functions and responsibilities of the team.• Technical support like installation, system related query.• Generate E-waybill, GST return, Billing and many more.• Coordinate & follow-ups with customer & ensure timely deliveries of finished products as per committed plan to distribution & marketing team.• High level skills in MS-Excel and PowerPoint, SQL or other related software system. • Good team worker, self-starter and role as liaison with Management Client and have great time management. • Maintain and support design and development of the solutions in an unstructured environment. • Create report daily basis.• Require minimal supervision and continually seek ways to improve processes, accuracy, service levels and efficiency.• Extensive experience and consummate and achievements building multiple best-in-class organizations.• Answer customer inquiry via phone , email and in-person• Direct customer to online resources • Work in company’s websites online call close