First i was Affiliated with US Company as freelancer to manage their sales centers, data distribution, and later was associated with Orthos.• Managed Complete Contact Center Operations• Data Management• Identifying new clients to improve the revenue and sales for Orthos.• Cross training to improve the utilization• Set up new centers on client requests to increase the sales volume

Here i managed entire operation of the Contact Center including Hiring, Training and daily operation.

@ Infosys i worked with UK's leading telecom company and was part of their Billing and Customer Service team. Here i managed multiple teams in Operation including support functions like Training, MIS and Quality. I was also leading Employee Satisfaction Team and Managed Transport of entire project.