Jeevan M Email & Phone Number

Project 2: Client : RetailResponsible in building Catalogs, Catalog categories and Record producers.Defined users, groups and roles and providing accessing permissions.Participated in validating Form and Table level using UI Policies.Designed many email templates with the help of html and jelly scripting and used them in notifications.Involved in configuring the UI Actions, UI Policies, Access Lists in ServiceNow.Managed all aspects of the Service Catalog application, including scripting functions such as creating UI macros or business rules.Experience in developing web pages using JSP, HTML, CSS, XML, Java Script, AJAX, jQuery, AngularJS, and Bootstrap.Worked on customizing Incident, Problem and Change management screens using Client Scripts, UI Policies, UI Actions and Business Rules.Worked on Incident management, Knowledge management, Service level management and Request fulfilment.Service-Now consultation and implementation.Grooming new Comers and sharing knowledge.Documentation of changes and new development as technical and functional specs.Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages and Script Includes.Service Catalog and Request Workflow Design.Process flow is configured for Incident Management based on various states of ticket.Generic Workflow designed for Service Catalog items as per client requirements.Notifications configured on Incident management to send mails to responsible persons at different stages.Created ACLs based on the security mechanism provided by Customer and best practices.Process flow is configured for Incident Management based on various states of ticket.New workflows designed for Service Catalog items as per client requirements.

Project 1: Client : Kibo commerceWorking with client and functional requirements within Service Now.Facilitating rollout of new applications and modules.Worked on customizing Incident, Problem and Change management screens using Client Scripts, UI Policies, UI Actions and Business Rules.Design and implement new functionality using Business Rules, UI Policies, and Access Lists.Created Buttons and context menus on both form and lists using UI actions.Service Catalog and Request Workflow Design and Configuration.Designing the Content Management System for Varian system, which involved layout, CSS and service catalog work.Created various workflows for Incident Management, Change Management, Service Requests and SLA's.The service we also provide to clients is a semi-managed service for administering their Service desks that has been implemented. This includes various administration tasks within Service desk software.Designed many email templates by using html, jelly scripting, and used them in notifications.Worked with the windows team, network team and Asset team in order to check for the data collected through discovery is accurate.Written script includes and invoked them in business rules and client scripts.Imported Configuration Items (CI) from third party applications using import set tables.Created data sources and loaded the Service-Now tables with different data formats.Created transform maps both automatic field mapping and scripting.Also worked on Asset Management and loaded the data into it.Integrated Fire eye tool with Service-Now using Email integration and inbound actions scripting.Worked on the integration of Service Now with Siebel, integrated Service Catalog and Incident Module.

Bsc, Computers, 6.2

10Th, Ssc, 7.2