Jeevan Mallya Email & Phone Number

Bengaluru, Karnataka, India

• Spearhead product ownership responsibilities for the DAM (Digital Asset Management) product, meticulously defining acceptance criteria and user stories to guide the development of innovative features.• Forge strong partnerships with stakeholders and product managers to conduct comprehensive assessments of customer needs, leveraging insights to craft impactful features and drive product evolution.• Champion Agile project delivery, orchestrating all phases of product development and leveraging customer data analysis to iterate and enhance the user experience continually.• Employ a data-driven approach to evaluate customer feedback, translating insights into actionable user stories and strategic enhancements to optimize product quality and user satisfaction.• Collaborate cross-functionally to define a cohesive product vision, synthesizing market research and customer feedback into dynamic product roadmaps and business strategies.• Drive KPI management for products, crafting clear user stories and acceptance criteria to guide feature development and ensure alignment with the overarching product vision.• Maintain meticulous oversight of the product backlog, executing rigorous testing on new features, diagnosing root causes of defects, and curating a repository of technical solutions to drive ongoing product improvement.

Bangalore Area, India

• Possess 10 years of testing and quality assurance experience within the Print & Packaging domain, spanning client/server environments.• Held the position of Team Lead for 6 years, overseeing a team of 5-7 resources. Proficient in defining, designing, creating, and executing Black Box Tests, including Functional Testing, System Integration Testing, Regression Testing, Sanity Testing, User Acceptance Testing, Performance Testing, and Ad hoc Testing.• Skilled in developing and implementing comprehensive Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), Bug Life Cycle (BLC), and Agile methodologies.• Demonstrated strong interpersonal and communication skills, with a track record of motivating and developing cohesive teams. Experienced in managing on-shore, off-shore, and mixed teams.• Exhibited hands-on experience in quality assurance practices, including project charter development, project plan development, test strategy development, test plan development, test case and test data review, and test automation review.• Adept at creative problem-solving, with advanced analytical, planning, and scheduling abilities focused on timely project delivery.• Conducted training and provided mentorship to team members, fostering productivity, accuracy, and a commitment to excellent service.• Established open and professional relationships with team members to facilitate quick resolutions of various issues.• Monitored team performance and offered constructive feedback to enhance productivity and maintain quality standards.• Cultivated strong relationships with customers through a positive attitude and attentive response.• Communicated Key Performance Indicators (KPIs) outlined in the annual plan to employees to clarify expectations and deliverables.• Collaborated with the team to identify areas of improvement and devised solutions based on findings.• Developed and updated tracking spreadsheets for process monitoring and reporting purposes.

Bangalore

• Generated test plans, work instructions, and procedures based on requirements and industry standards.• Reviewed and assessed testing fixtures and procedures to ensure alignment with specific requirements.• Provided supervision to testing technicians, overseeing their work and quantifying results, while also recommending procedures and best practices.• Conducted successful training sessions for engineers and technicians in QA Methodology and Validations, achieving a 100 percent success rate.• Prepared test cases, plans, strategies, and scripts to cover both positive and negative test scenarios.• Designed and implemented a comprehensive quality assurance program to ensure organizational products met safety and quality standards.• Collaborated with senior management to analyze issues and devise appropriate solutions.• Integrated delivery requirements into the planning of testing schedules.• Monitored the resolution of bugs, tested fixes, and assisted developers in addressing ongoing problems by providing a QA perspective.• Conducted functional and compatibility testing of new programs or updates in comparison to existing applications.

Bengaluru Area, India

• Conducted assessments of team member strengths and delegated tasks based on individual expertise and backgrounds.• Established and adjusted production schedules to accommodate changing demands.• Managed production operations, including planning, control, troubleshooting, and ensuring efficiency.• Fostered professional development and accountability among team members through mentorship initiatives.• Supervised day-to-day operations to meet performance, quality, and service expectations.• Evaluated employee performance and delivered constructive feedback to facilitate skills improvement.• Defined clear targets and objectives, effectively communicating them to the team.• Led recruitment efforts, conducted interviews, and implemented a mentoring program to foster positive feedback and engagement.• Maintained professionalism during interactions with dissatisfied or irate customers, resolving issues calmly.• Established performance goals for employees and provided guidance on methods for achieving them.• Sustained positive customer relations by proactively addressing problems and implementing successful corrective actions.

Bengaluru, Karnataka, India

• Developed processes to enhance productivity and quality within the covers department, leading to noticeable performance improvements.• Proficient in creating Pre-flight profiles and Pitstop server Actions for Print PDF Processing.• Consistently met or exceeded all targets set by the company.• Acknowledged as a key performer for the year 2009.• Cultivated positive relationships with colleagues, maintaining a good rapport throughout.

Bengaluru, Karnataka, India

• Conducted quality control audits on the pre-production supply chain to ensure the consistency of raw materials.• Oversaw resource planning to optimize manpower and offset machine utilization.• Handled the maintenance and deployment of printing materials to meet production requirements.• Inspected both raw materials and finished products to ensure quality standards were met, disposing of items that did not meet safety requirements.• Collaborated with senior management to analyze issues and identify appropriate solutions.

Master Of Business Administration - Mba, Project Management And Packaging Management, A+

Bachelor Of Engineering - Be, Printing Technology, First