Jeevan Murugayah Email & Phone Number

Subang Jaya, My

Subang Jaya, My

Greater Kuala Lumpur

Team & Process Management:🔷 Support with National Scam Response Center, leading financial crime investigations and tracing fund movements.🔷Responsible for daily resources planning and scheduling the day-to-day activities of the Transaction Monitoring team. 🔷Creating policies, SOP creation and decision-making pertaining to applicable regulatory laws and internal procedures. Responsible to create macros, views, triggers, and automation on required set-up in Zendesk for team. 🔷Monitoring real time queues and identify high risk transactions within the business portfolio. 🔷Proactively identify emerging trends or control issues and updating the team on approaches. 🔷Analyzing and investigating risk patterns and trends.Transaction Monitoring & Risk Control:🔷Performing investigation and analysis to determine and identify Money Laundering and Fraud activities. 🔷Prioritizing escalations from financial institution, regulators, and internal stakeholders. 🔷Conducting investigation and reporting on suspicious transactions and accounts to regulatory compliance. 🔷Processing of alerts and cases to consistently meet SLAs. 🔷Analyzing user and transaction data using SQL, internal fraud system and dashboard. 🔷Collating Fraud MO based on Risk Investigation and providing insights along with Risk Rule recommendation to Data Risk Team.

Malaysia

Team Management:🔶 Led a high performing teammates (Customer Service). 🔶 Reviewed and communicated daily performance, quality, and attendance reports at the individual and team level. 🔶 Conducted at least the required number of individuals “1-1” meeting with team members every week. 🔶 Attended to consultation calls, PET ticket escalations, along with floor walking, call escalations and agent assistance line.Limitation & Appeals (Customer Service):🔶 Investigated customer account, activity log, transaction log, bank account, bank & credit card statements and other customer specific information used to resolve issues. 🔶 Restricted customer’s account for further investigation in order to prevent fraud / mitigate risk. 🔶 Worked on cases / restricted accounts using multiple resources including customer contact, contacting banks and credit card issuers, reviewing PayPal activity, eBay rating, phone matches, IP Search, and various websites, etc. 🔶 Reported potential and actual fraudulent activities to relevant department (further escalations). 🔶 Ensured that Anti Money Laundering (AML) regulations are adhered to and monitor account activity accordingly to avoid terrorism act or any other illegal activities. 🔶 Processed compliance verification cases such as KYC, KYB, CIP, and PEP.

Malaysia

🔷 Sourced for clients, handling cold calls, marketing strategies, handling the sales associates, and making sure the company stays within the budget and reaches the goal.🔷 Managed all aspect of key International accounts including customer updates, communication, problem solving and solution finding, raising orders and checking documents.🔷 Liaised with other departments and implement systems to achieve maximum efficiency for customer and business satisfaction.🔷 Handled incoming sales inquiries through phone, email & fax.🔷 Prepared and disseminated pricing and quotations in timely manner.