IT Analyst & team lead ● Co-led a team of 10 members and ensured end to end operations of backend mainframe operations of pensions application - Future Product Framework (FPF) of client Legal and General, UK>● Conducted end-to-end analysis of business-critical issues featuring extensive code debugging, bug fixes and ad hoc database corrections. This resulted in a 100% decrease in unresolved application issues, reaching the lowest point recorded over the past decade● Conducted data analysis of incident reports and problem records of the entire FPF application and regularly built data insights dashboards and reports for the client strategy team featuring business stakeholders and technical architects.

Systems Engineer (client- American Express, USA) ● Team member in the Customer Relationship Portfolio System (CRPS), a backend mainframe application for American Express Global Banking ● Analyzed code for recurring business domain problems, performing root-cause analysis in Test and Development environments and recreating production issues● Extensively worked on the analysis of production batch-job stream, conducting health checks and addressing technical failures ● Provided weekly reporting of application activities and created presentations for the client manager.