Jeevan Reddy Email & Phone Number

New Jersey, United States

• Managed day-to-day administration of the ServiceNow platform, including user management, instance health monitoring, and troubleshooting issues to ensure smooth operations. Conducted regular system audits and provided.
• Developed and maintained ServiceNow CMDB (Configuration Management Database) to ensure accurate and up-to-date information for all configuration items. Conducted audits of CMDB data to ensure that the data is accurate.
• Collaborated with cross-functional teams to integrate ServiceNow ITAM with other ITSM (IT Service Management) modules, facilitating seamless incident, change, and problem management.
• Responsible for documenting requirements as user stories and validating them with ITSM Director before being developed..Designed and developed custom applications within ServiceNow, leveraging client scripts, business.
• Utilized Flow Designer and Workflow Editor to create automated workflows, enhancing process efficiency and reducing manual efforts. Mapped out business processes and translated them into automated workflows.
• Customized the ServiceNow UI using UI Policies, UI Actions, and Client Scripts to provide a seamless and user-friendly interface. Enhanced user experience by implementing intuitive and responsive designs.

Bengaluru, Karnataka, India

Managed user access and security roles within the ServiceNow platform, ensuring appropriate access levels and maintaining compliance with organizational policies. Conducted regular user access reviews and audits.

Developed and maintained ServiceNow applications, with a strong focus on CSM and ITSM modules.Implemented custom business rules, client scripts, and UI policies to meet client-specific needs.Conducted thorough testing and debugging to ensure the reliability and performance of CSM solutions.Assisted in the migration of legacy systems to ServiceNow, ensuring.

Master'S Degree, Information Studies, 3.96

Bachelor Of Technology - Btech, Computer Science, 7.0