Servicenow Developer
• Managed day-to-day administration of the ServiceNow platform, including user management, instance health monitoring, and troubleshooting issues to ensure smooth operations. Conducted regular system audits and provided technical support to resolve user issues promptly.• Developed and maintained ServiceNow CMDB (Configuration Management Database) to ensure accurate and up-to-date information for all configuration items. Conducted audits of CMDB data to ensure that the data is accurate and report inconsistency of form fields and maintenance of CMDB CI's.• Collaborated with cross-functional teams to integrate ServiceNow ITAM with other ITSM (IT Service Management) modules, facilitating seamless incident, change, and problem management.• Responsible for documenting requirements as user stories and validating them with ITSM Director before being developed..Designed and developed custom applications within ServiceNow, leveraging client scripts, business rules, and Script Includes to meet specific business requirements. Engaged with stakeholders to gather requirements and ensure alignment with business objectives.• Utilized Flow Designer and Workflow Editor to create automated workflows, enhancing process efficiency and reducing manual efforts. Mapped out business processes and translated them into automated workflows.• Customized the ServiceNow UI using UI Policies, UI Actions, and Client Scripts to provide a seamless and user-friendly interface. Enhanced user experience by implementing intuitive and responsive designs.• Implemented integrations with third-party systems using REST and SOAP APIs, ensuring data synchronization and process automation across platforms. Designed and developed integration solutions to connect ServiceNow with various enterprise systems.• Created and executed Automated Test Framework (ATF) test cases to validate the functionality and reliability of ServiceNow solutions. Developed comprehensive test plans and automated regression testing.
