CEMtics (Customer Experience Management Analytics) is a startup focused on -Making the Complex Insightful - by leveraging the advances in machine learning, big data technologies and network management and optimization expertise to create custom use cases for wireless service providers focused on improving customer experience Cemtics team brings together seasoned management, technical and solutions delivery professionals from the telecom and IT industry and consulting… Show more CEMtics (Customer Experience Management Analytics) is a startup focused on -Making the Complex Insightful - by leveraging the advances in machine learning, big data technologies and network management and optimization expertise to create custom use cases for wireless service providers focused on improving customer experience Cemtics team brings together seasoned management, technical and solutions delivery professionals from the telecom and IT industry and consulting backgrounds. CEMtics has offices in Seattle in the US and a global delivery center in Gurgaon India Show less

Leading the ANS (Amdocs Network Solutions) Global Delivery Centers in India and Kuala Lumpur. • Responsible for global deployment and support for all RAN product lines including SON, Actix One, Celcite COPS suite of products. • Instrumental in bringing together two product delivery teams with very different cultures and focuses from 2 geographies post acquisition by Amdocs. • Responsible for the product engineering and software development of new modules and enhancement of old… Show more Leading the ANS (Amdocs Network Solutions) Global Delivery Centers in India and Kuala Lumpur. • Responsible for global deployment and support for all RAN product lines including SON, Actix One, Celcite COPS suite of products. • Instrumental in bringing together two product delivery teams with very different cultures and focuses from 2 geographies post acquisition by Amdocs. • Responsible for the product engineering and software development of new modules and enhancement of old product lines. • Responsible for remote delivery of Network management and optimization services for customers in all geographies spanning from Australia to the Americas. Spear headed the creation of a center of excellence for RAN optimization in India for multiple vendors and technologies. • Leading the Sales Enablement of RAN services in the APAC regions. Partnered with Sales teams to win large services and SON deals in APAC. Show less

Established Celcite India to build a global delivery center. Responsible for all aspects of Celcite India Operations (Administration, HR, Accounting) and Service Delivery. Responsible for Service Delivery. Established the organization with 3 verticals. - Software Development : for Celcite’s flagship products (including SON - Self Organizing networks) - Product Support: Providing all levels of product support for Celcite applications deployed in multiple time… Show more Established Celcite India to build a global delivery center. Responsible for all aspects of Celcite India Operations (Administration, HR, Accounting) and Service Delivery. Responsible for Service Delivery. Established the organization with 3 verticals. - Software Development : for Celcite’s flagship products (including SON - Self Organizing networks) - Product Support: Providing all levels of product support for Celcite applications deployed in multiple time zones.- Network Managed Services: Performance Management and optimization of LTE, UMTS and GSM networks in 6 countries across 4 vendors. Created a high performing, flat, self-managed, agile organization with low overhead costs. Show less

Part of the telecom strategy team to identify new business opportunities. Worked with partners in developing and presenting proposals to industry leaders and executives. Managed the roll out and launch of a mobile application development platform, for a Tier 1 operator by exposing network API’s to developers.

Planning: Led the national team in planning capacity of the end to end mobile network during an era of unprecedented data growth due to the launch of the 3G network and rapid smart phone penetration. Led the creation of an E2E automatic capacity planning tool. Performance: Managed the creation and launch of a network performance metric to capture customer experience correlated with subscriber churn. The metric was used to set performance incentive targets for the entire engineering… Show more Planning: Led the national team in planning capacity of the end to end mobile network during an era of unprecedented data growth due to the launch of the 3G network and rapid smart phone penetration. Led the creation of an E2E automatic capacity planning tool. Performance: Managed the creation and launch of a network performance metric to capture customer experience correlated with subscriber churn. The metric was used to set performance incentive targets for the entire engineering team. Led multiple initiatives / trials to improve the quality of the voice and data networks. Software development and Solutions: Led the creation of multiple in-house tools and applications and a flexible reporting platform, using agile methodologies. Responsible for procuring off-the-shelf applications for the engineering team. Show less