Jeevan Sharma Email & Phone Number

India

Currently working in Customer Support team (TAC) / NOC Assistant Manager in Microwave team and responsible for People management and handling escalations for all Service Assurance related issues.Financial: • 100% closer of deployed hops NOC AT acceptance including WCC from Customer• 100% closer of NOC HOTO.Customer delivery:• NMS addition of all deployed hops• Checking and reverting to circle for all rectified hops shared by circle within TAT• Technical justification of rejected hops for NOC AT and NOC HOTO• Regular report circulation on NMS, NOC AT and NOC HOTO• Circulation of Gap analysis on NMS, NOC AT and HOTO• 100% SW upgradation (advise by HQ) on MIMO links.Process and New initiatives:• Leverage Developed Tools & improved processes - Enhance operational efficiency (Skill, Scale & Speed) • Process - Customer KPI - Maximize use of technology in service.People:• Effective People Development Program "Ensure to Build a platform to increase employees’ efficiency and productivity.• Review & re-design the process to meet the working standard.• Continuous to focus on employee brand by ensuring enough virtual engagement plan in place and execution. • Employee motivation & satisfaction survey and drive required action plans.• Build and ensure skill availability to meet the Organization Success.• Talent availability in alignment to larger business Goals. • Existing Skill availability/ gap analysis to manage talent & meet the expectation of Innovation and bringing business continuity.

Maharashtra, India

Worked as a Lead-Service Assurance in IP NOC team and responsible for team management and handling escalations for all Service Assurance related issues.* Handling team of 21 members, in daily network operations related to Switch, Routers, ILL, VPN, GVPN, Dark fiber, Switch to Switch links and Router to Router links.* Making dashboard and reports related to network operations.* Troubleshooting of RF related equipments convertor, Radwin, cambium, WiMax and WAN Aggregator, UBR and LBR. * Operation and maintenance of Alcatel-Lucent NMS servers and timely backup.* Hardware and software fault analysis of transport equipment and coordination with different work group in field for fault restoration.* Develop and implement contingency plans in case of network failure.* Manage & resolve complex network faults and submit report to the higher management as & when required.* Responsible for Alarm monitoring through Assure One Monolith and Trouble Ticket creation for all alarms on each desk through Service NOW ticketing tool.

Worked as a Fault Management Lead and responsible for operation and maintenance of Transmissions network in CNOC.* Troubleshooting of Alcatel-Lucent SDH-1660/1662/1642, DWDM-1626/1696 and DXC-1678.* Responsible for timely configuration from E1 to STM-64, FE, GE services (Data, Voice, multicast etc.).* Diversely routed network critical E1s/VC3/VC4 to overcome failure in case of multiple fiber cuts and hardware failure to increase network stability.* Provisioning of network availability especially during the break down.* Bandwidth up gradation, insertion and deletion of mux in ring.* Troubleshooting of lambda between end to end connectivity.* Manage & resolve complex network faults and submit report to the higher management as & when required.* Initiate plans for expansion, up gradation and replacement of network operations and maintenance.* Operation and maintenance of network to have Service Level Assurance up to 99.9%.* Responsible for Alarm monitoring thru Netcool and Trouble Ticket creation for all alarms on each desk through TSRM.* Monthly Ring protection testing and taking backup of Alcatel-lucent NMS

Mumbai, Maharashtra, India

Worked as a Project Engineer and responsible for operation and maintenance of Transmissions network.*2 G & 2.5 G Optimization done for TTML. Responsible for providing feasibility to LL & PRI for TTML. *Installation, Commissioning & Maintenances of SDH equipment ECI XDM 1000/500/100, Usdm, Tejas –MC1, MC16, CP, Siemens SMA.*Worked on SDH, PDH links, Fiber Splicing, Testing & Looping. Effectively worked with Battery Back UP & SMPS Systems.*Managing Motorola CDMA BTS, MSC, POP, FDMS & its associated cards. Managing Turbhe Transmission HUB location & its dedicated locations.*Managing UTSTARCOM Equipment for providing LL & PRI to enterprise customers through PDH Microwave connectivity.

Worked as a Project Engineer and responsible for Implementation, Installation, Commissioning & Maintenances of Transmissions network.*Managing team from Implementation to Handover of GSM BTS & Microwave HOPS to Telecomm Operator Air-Tel, Idea.*Installation, Commissioning & Maintenances of GSM BTS, Microwave Equipment’s of NOKIA, ERICSSON made at Rajasthan, Mumbai for Air-Tel, IDEA projects.*VSWR Testing, Quality Testing, Surveying of site, Activation, Alignment of GSM network Microwave Equipment’s & RF network. *Base Station Design report consisting proposed Antenna, BTS location. As per operator guidelines & surveying of building.

Mumbai, Maharashtra, India

Worked as a Junior Engineer, Customer Service Group Department and responsible for Implementation, Installation, Commissioning & Maintenances of Microwaves network.*Microwave HOP SDH/PDH (NEC JAPAN), BTS Installation, Commissioning, Alignment, Maintenances with correct Rx. Level at specified Azimuth & Elevation at Mumbai, Rest of Maharashtra, GOA & Kolkata. *Link Engineering Design, Surveying of site, Pre-site audit for power checkup of BTS, Microwave HOP.*Inspection for feeder routing, site ready for installation, site audit, handling over to operator Site Acceptance Test & Coverage Verification.* Responsible for Troubleshooting of CDMA cell site, E1 span testing using E1 Tester, Alarm Testing & Looping.

Diploma Of Education, Electrical, Electronics And Communications Engineering, A+

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering