Technology Strategy and Leadership Define and execute the company's technology strategy to align with business goals and objectives.Provide visionary leadership in the development and implementation of technology initiatives.Product Development and InnovationOversee the design, development, and deployment of innovative software solutions.Drive product development efforts by collaborating with cross-functional teams.Technical Architecture and DesignLead the… Show more Technology Strategy and Leadership Define and execute the company's technology strategy to align with business goals and objectives.Provide visionary leadership in the development and implementation of technology initiatives.Product Development and InnovationOversee the design, development, and deployment of innovative software solutions.Drive product development efforts by collaborating with cross-functional teams.Technical Architecture and DesignLead the technical architecture and design decisions for all software products and platforms.Ensure scalability, security, and performance of the technology infrastructure.Team Management and DevelopmentRecruit, mentor, and lead a high-performing technology team.Foster a culture of innovation, collaboration, and continuous learning.Project Management and ExecutionDrive project execution, ensuring timely delivery of high-quality software solutions.Establish and monitor key performance indicators (KPIs) for technology projects.Research and Development (R&D)Stay abreast of emerging technologies and industry trends.Lead R&D efforts to explore and implement cutting-edge technologies for competitive advantage.Budgeting and Resource AllocationDevelop and manage the technology budget, ensuring efficient resource allocation.Monitor and report on technology spending and ROI.Stakeholder CommunicationAct as a liaison between the technology team and other departments, ensuring alignment with business objectives.Communicate technology initiatives, progress, and challenges to the executive team and board of directors.Risk Management and Contingency PlanningIdentify and mitigate technology-related risks and develop contingency plans.Implement disaster recovery and business continuity strategies.Quality Assurance and TestingEstablish and enforce quality assurance processes to ensure the delivery of bug-free, reliable software.Implement testing methodologies and best practices. Show less

Responsibilities:Led the automation initiative to streamline manual processes within Aai Foundation NGO, focusing on the rehabilitation of orphaned children in the Marathwada region of Maharashtra.Developed and implemented a Donor Management System, effectively storing and managing donor data, generating receipts, and ensuring timely communication with donors.Ensured strict adherence to all compliance requirements, guaranteeing transparency and accountability in all financial… Show more Responsibilities:Led the automation initiative to streamline manual processes within Aai Foundation NGO, focusing on the rehabilitation of orphaned children in the Marathwada region of Maharashtra.Developed and implemented a Donor Management System, effectively storing and managing donor data, generating receipts, and ensuring timely communication with donors.Ensured strict adherence to all compliance requirements, guaranteeing transparency and accountability in all financial transactions.Collaborated with cross-functional teams to analyze and address technical challenges, optimizing system performance and functionality.Provided technical expertise and support to internal stakeholders, facilitating seamless operations across various departments.Conducted regular training sessions for team members to enhance their technical proficiency and maximize the utilization of automated systems.Compliance AnalystConducted regular audits to verify compliance with legal and regulatory requirements, providing detailed reports to stakeholders and implementing corrective actions as necessary.Stayed updated on industry best practices and emerging compliance standards, ensuring Aai Foundation NGO remained at the forefront of ethical and transparent operations. Show less

Triager (User Acceptance Testing): Conducted first-level analysis of defects reported in the User Acceptance Testing (UAT) phase.Investigated defects by reviewing logs, flow diagrams, functionality and design documents, reference tables, and performed validations.Tools Development Team:Developed various productivity-enhancing tools for Agents working in ATT BPO.Created an Automated Resolver for addressing frequent production fall-outs.Utilized technologies such as… Show more Triager (User Acceptance Testing): Conducted first-level analysis of defects reported in the User Acceptance Testing (UAT) phase.Investigated defects by reviewing logs, flow diagrams, functionality and design documents, reference tables, and performed validations.Tools Development Team:Developed various productivity-enhancing tools for Agents working in ATT BPO.Created an Automated Resolver for addressing frequent production fall-outs.Utilized technologies such as Java, ColdFusion, OPS, JavaScript, and QTP.WebTrax Team Lead:Promoted to Team Lead and took charge of the WebTrax project.OMS Development Team Lead:Led the OMS (Order Management System) development team.In these roles, I contributed to different phases of the Software Development Life Cycle (SDLC), demonstrating proficiency in defect analysis, tool development, and leadership in project execution. My work at Amdocs DVCI honed my skills in various technologies, enabling me to drive efficiency and productivity improvements in the projects I was involved in. Show less

Worked as a Customer Care Specialist.