Jeevanjot Kaur Email & Phone Number

Calgary, Ab, Ca

• Budget and Schedule Monitoring: Monitor and adhere to the budgets allocated for each event while ensuring deadlines are met.• General Logistics: Coordinate pallet preparation in collaboration with the shipping team, organize equipment transportation, and ensure the proper reception of materials at event locations.• Transportation and Accommodation Logistics: Manage hotel bookings, flight tickets, and transportation needs for teams and participants, ensuring a smooth experience upon arrival and departure.• File Organization: Maintain organized and up-to-date files for each event, including all communications, contracts, and administrative documentation.• Post-Show Reports: Prepare detailed reports after each event, evaluating performance and proposing improvements for future shows.• Collaboration with Sales and Marketing Teams for Promotion: Work closely with the sales and marketing teams to develop and implement effective promotional strategies for each event.• Event-Specific Task Management: Ensure all necessary tasks for each event are completed, such as booking electricity, carpet, etc., working with external partners as needed.

Calgary, Alberta, Canada

• Quality Evaluation & Calibration: Ensure high standards in quality evaluations, conduct calibration sessions for offshore QA agents, and maintain session records.• Support & Documentation: Provide daily support to offshore QA agents, manage and document disputes, and generate weekly reports on QA performance.• Coaching & Performance Tracking: Offer individual and group coaching based on evaluations, monitor advisor performance, and track improvements with action plans.• Corrective Actions: Implement corrective actions post-evaluation to address advisor errors and enhance customer service, collaborating with other departments as needed.• Behavior Reporting & Special Projects: Report unethical behaviors through proper channels, and participate in special projects to improve service quality.

Montreal, Quebec, Canada

• Technical Support & Troubleshooting: Assist users via chat, email, and phone with cellular camera hardware and software issues, including firmware installation and updates.• Employee Training & Mentorship: Train new recruits, provide ongoing guidance, evaluate performance, and ensure adherence to best practices.• Problem Diagnosis & Resolution: Utilize knowledge bases, user manuals, and resources to diagnose issues and implement solutions.• Customer Interaction & Complaint Management: Address technical questions, handle complaints, and resolve network-related problems using forums and Salesforce.• Product Management & Sales: Process repair requests, provide user advice, manage complaints, and engage in upselling and cross-selling based on customer needs.

Chilliwack, British Columbia, Canada

• Reviewing products offered for sale on the client’s platform to ensure that they do not violate any current policies• Operate database management/information systems to analyze data• Address sensitive content which may be graphic, violent, or hateful, including offensive or derogatorylanguage or other potentially distressing material• Identify trends that highlight gaps in social media policies• Demonstrate an understanding of market-specific legal and cultural practices that enable effective content review• Conduct research and provide insight to identify trends for the social media clients, provide input to information systems professionals regarding the collection, validity, and suitability of data• Analyze and independently render decisions against high volumes of live and active issues regarding social media user behavior• Provide information, educate the customer to update trackers, update required applications & tools and keep internal stakeholders informed of new issues• Understand policies and implement them on a variety of workflows, research, and document requirements, data collection, and policy.

Montreal, Quebec, Canada

Administration:• Compile data, statistics and other information for reports.• Record and prepare minutes of meetings. • Scheduled and confirmed appointments and employer meetings. • Answered cell phone and email queries. • Ordered office supplies and maintaining inventory.• Kept record of employees attendance in the officeFinance: • Calculated hours of employees sent to work in a company. • Conversion to excel sheet. • Charged bill and created invoice to be sent to the company. • Helped to create Pay Check.Sales and Marketing:• Searched for various companies to sign contracts to send workforce. • Called Companies to know its need of workers. • Prepared contract to send to the company.• Created content to post on zip recruiter, Facebook, Instagram, and other social media platforms that we are hiring. Human resources:• Called candidates who applied for the recruitment to know their availability and for more info.• Entered candidate's information into Je Travail’s database.

• Led online product sales, optimizing the user experience by creating and managing user-friendly order carts.• Leveraged cold calling techniques to actively offer and pitch products, significantly boosting sales and customer engagement.• Assumed responsibility for team management, including hiring, training, and guiding individuals to achieve collective sales goals while maintaining high service standards.• Demonstrated responsibility for driving sales growth and enhancing the company's market presence while maintaining high levels of customer satisfaction.

Montreal, Quebec, Canada

• Propose solutions geared towards solving the technical problems encountered• Utilise resources such as knowledge bases, website, and help desk tools to locate solutions to Customers' problems.• Perform other related duties and assignments as required and as assigned by the supervisor/manager.• Follow up the Customer's inquiries by taking specific actions in a timely manner.• Educate, elaborate, and provide solutions for Customers regarding their products.

Amritsar, Punjab, India

• Successfully led a team of salon professionals, ensuring optimal performance and adherence to high-quality service standards.• Cultivated and maintained strong client relationships, resulting in high levels of customer satisfaction and repeat business.• Implemented strategic initiatives to drive business growth, including trade marketing campaigns where products were pitched to local stores, resulting in a significant increase in sales and revenue.• Provided comprehensive training and development programs for salon staff, resulting in improved skills and performance levels across the team.• Demonstrated proficiency in efficiently managing salon operations, including inventory control, scheduling, and compliance with regulatory requirements.• Effectively resolved customer complaints and conflicts, ensuring a positive experience for clients and maintaining a harmonious work environment.