Jeevanjot Kaur Email & Phone Number

• Budget and Schedule Monitoring: Monitor and adhere to the budgets allocated for each event while ensuring deadlines are met.
• General Logistics: Coordinate pallet preparation in collaboration with the shipping team, organize equipment transportation, and ensure the proper reception of materials at event locations.
• Transportation and Accommodation Logistics: Manage hotel bookings, flight tickets, and transportation needs for teams and participants, ensuring a smooth experience upon arrival and departure.
• File Organization: Maintain organized and up-to-date files for each event, including all communications, contracts, and administrative documentation.
• Post-Show Reports: Prepare detailed reports after each event, evaluating performance and proposing improvements for future shows.
• Collaboration with Sales and Marketing Teams for Promotion: Work closely with the sales and marketing teams to develop and implement effective promotional strategies for each event.

Calgary, Alberta, Canada

• Quality Evaluation & Calibration: Ensure high standards in quality evaluations, conduct calibration sessions for offshore QA agents, and maintain session records.
• Support & Documentation: Provide daily support to offshore QA agents, manage and document disputes, and generate weekly reports on QA performance.
• Coaching & Performance Tracking: Offer individual and group coaching based on evaluations, monitor advisor performance, and track improvements with action plans.
• Corrective Actions: Implement corrective actions post-evaluation to address advisor errors and enhance customer service, collaborating with other departments as needed.
• Behavior Reporting & Special Projects: Report unethical behaviors through proper channels, and participate in special projects to improve service quality.

Montreal, Quebec, Canada

• Technical Support & Troubleshooting: Assist users via chat, email, and phone with cellular camera hardware and software issues, including firmware installation and updates.
• Employee Training & Mentorship: Train new recruits, provide ongoing guidance, evaluate performance, and ensure adherence to best practices.
• Problem Diagnosis & Resolution: Utilize knowledge bases, user manuals, and resources to diagnose issues and implement solutions.
• Customer Interaction & Complaint Management: Address technical questions, handle complaints, and resolve network-related problems using forums and Salesforce.
• Product Management & Sales: Process repair requests, provide user advice, manage complaints, and engage in upselling and cross-selling based on customer needs.

Chilliwack, British Columbia, Canada

• Reviewing products offered for sale on the client’s platform to ensure that they do not violate any current policies
• Operate database management/information systems to analyze data
• Address sensitive content which may be graphic, violent, or hateful, including offensive or derogatorylanguage or other potentially distressing material
• Identify trends that highlight gaps in social media policies
• Demonstrate an understanding of market-specific legal and cultural practices that enable effective content review
• Conduct research and provide insight to identify trends for the social media clients, provide input to information systems professionals regarding the collection, validity, and suitability of data

Montreal, Quebec, Canada

• Administration:
• Compile data, statistics and other information for reports.
• Record and prepare minutes of meetings.
• Scheduled and confirmed appointments and employer meetings.
• Answered cell phone and email queries.
• Ordered office supplies and maintaining inventory.

• Led online product sales, optimizing the user experience by creating and managing user-friendly order carts.
• Leveraged cold calling techniques to actively offer and pitch products, significantly boosting sales and customer engagement.
• Assumed responsibility for team management, including hiring, training, and guiding individuals to achieve collective sales goals while maintaining high service standards.
• Demonstrated responsibility for driving sales growth and enhancing the company's market presence while maintaining high levels of customer satisfaction.

Montreal, Quebec, Canada

• Propose solutions geared towards solving the technical problems encountered
• Utilise resources such as knowledge bases, website, and help desk tools to locate solutions to Customers' problems.
• Perform other related duties and assignments as required and as assigned by the supervisor/manager.
• Follow up the Customer's inquiries by taking specific actions in a timely manner.
• Educate, elaborate, and provide solutions for Customers regarding their products.

Amritsar, Punjab, India

• Successfully led a team of salon professionals, ensuring optimal performance and adherence to high-quality service standards.
• Cultivated and maintained strong client relationships, resulting in high levels of customer satisfaction and repeat business.
• Implemented strategic initiatives to drive business growth, including trade marketing campaigns where products were pitched to local stores, resulting in a significant increase in sales and revenue.
• Provided comprehensive training and development programs for salon staff, resulting in improved skills and performance levels across the team.
• Demonstrated proficiency in efficiently managing salon operations, including inventory control, scheduling, and compliance with regulatory requirements.
• Effectively resolved customer complaints and conflicts, ensuring a positive experience for clients and maintaining a harmonious work environment.