Jeevan Adhikari Email & Phone Number

Sydney

• Provide helpdesk support to wide range of customers • Maintain the Standard Operating Environment for old and new laptops • Maintain the break and fix for all the hardware and peripheral devices• Support via Telephone and remote session (Webex)• Perform updates to OS and Antivirus• Configure MacAfee secure boot, VPN and various software installation• Manage asset registry and supplies record• Prepare user manual in different aspects of IT issues and problems • Working in a team and decrease customers wait time• Support BYOD mobile and Avaya IP phones

Sydney

• Provide customer service to wide range of customers with different mentality• Solve customers’ queries and complaints • Excellent negotiation skills• Analyse customers information and provide recommendation • Telephone, computer and website skills• Working in a team and decrease the customers wait time• Maintain health and safety a pinnacle

Sydney, Australia

• Active Directory: Maintain 150 user’s accounts, access rights, shared mailboxes etc.• Troubleshoot locally or remotely and escalate problems if needed• Backup companies data and help to minimize vulnerabilities• Support Blackberry / AV equipments• Exposure to ITIL concepts / Change management• Setup VPN (Checkpoint), Citrix Metaframe, wireless profiles, Salesforce etc. • Maintain Standard Operating Environment (Desktops, Laptops)• Troubleshooting: Networking, VoIP, applications, printers and photocopiers• Documentation of existing systems, network information and manuals

Sydney, Australia

• Maintain the standard operating environment and assets inventory • Day to day Active Directory activities (user creation, deletion, lockout etc)• Troubleshoot locally or remotely and escalate problems if needed• Backup companies data and help to minimize vulnerabilities• Exposure to KACE system management appliances (build and deployment)

Sydney, Australia

Information And Communication Technology

Information Technology