As a Team Lead (1.6 years) at iMerit Technologies, I oversee the quality and delivery of data annotation projects for various clients. I managed a team of 20 annotators, ensuring that they meet the accuracy, timeliness, and security standards of the company and the clients. I have 6 years of experience in transcription, data annotation, and customer service, working with different domains, such as business, general, retail, and prime. I have developed strong skills in customer success, retail operations, problem solving, and communication. I have also contributed to multiple publications and patents in the field of transcription and data annotation. I hold a Bachelor of Engineering in Computer Science from Kongu Engineering College, where I learned the fundamentals of programming, data structures. I am passionate about applying my skills and knowledge to create innovative and impactful solutions for the clients and the company.
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Cybersecurity TraineeTexialErode, Tn, In
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Quality Assurance LeadImerit Technology Jul 2022 - Jan 2024Visakhapatnam, Andhra Pradesh, IndiaManaged a team of 20 and ensured teams' quality and performance in various projects like Data Annotation, Customer Support and Transcription. Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service. Established open and professional relationships with team members to achieve quick resolutions for various issues. Maintained energy and enthusiasm in fast-paced environment. Maintained hourly tracker of my team members and extracted datas on an hourly, weekly and monthly basis. Took care of the time sheets, monthly assessments and cab allocations. Just finished with the appraisal for this year. Rostering and planning the shift for the employees based on project demands. -
Customer Service RepresentativeAmazon Jun 2019 - Jun 2022Coimbatore Area, IndiaHandled North American and Indian customers via chat, email and inbound call regarding retail billing and payment issues following guidelines, resolving disputes properly. Helped large volume of customers every day with positive attitude and focused on customer satisfaction with forward-thinking strategies on addressing customer needs and resolving concerns. Creatively solved customer issues and provided resolutions to achieve the highest level of customer satisfaction. -
Transcriber, Data AnnotatorUpwork Apr 2020 - Apr 2022California, United States -
Business TranscriptionistDigital Nirvana, Inc. Nov 2017 - May 2019Coimbatore Area, India
Jeevananth Chinnadurai Education Details
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Computer Science
Frequently Asked Questions about Jeevananth Chinnadurai
What company does Jeevananth Chinnadurai work for?
Jeevananth Chinnadurai works for Texial
What is Jeevananth Chinnadurai's role at the current company?
Jeevananth Chinnadurai's current role is Cybersecurity Trainee.
What schools did Jeevananth Chinnadurai attend?
Jeevananth Chinnadurai attended Kongu Engineering College.
Who are Jeevananth Chinnadurai's colleagues?
Jeevananth Chinnadurai's colleagues are Vignesh Nair, Kumar .s, Pavan Kumar Mc, Rubesh Vasanth.b, Sushmitha Ns, Shanid V, Shashidhar K N.
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