As an Apple Certified Service Technician at Eplehuset, I provide efficient and effective aftersales service of Apple products to customers and clients. With over eight years of experience in this role, I have developed strong technical, communication, and problem-solving skills, as well as a passion for customer satisfaction and loyalty.In addition to my technical expertise within Windows, MacOS, iOS and basic networking, I also have a master's degree in Human Resource Management from Leeds University, UK, and seven years of experience in recruitment and training management. I have applied my HRM knowledge and skills to coordinate and administer employee opinion surveys, performance appraisals, and feedback sessions at my prior assignments. I also speak fluent English and B2 Norwegian, which enables me to communicate effectively with diverse audiences and cultures.