Moved to Training department- got promotedRoster and monitor KPI, KRA's team build and coach to excel in comcast process.Assist in design/delivery of training programs outlined by client and deliver in house training with in organization for process betterment.Managing a team of trainers and Giving them training to stay in line with the processAuditing ongoing training batches to ensure the new hires have the best learning experienceEnsuring all HR policies have been shared with the new hiresConducting batches and take trainings on requirementCreating training material and updating training content from time to timeFulfilling client requirements from training a set of people to their final handoverControlling attrition to fulfill a process’s demandsMeeting with Client and management to pre planning of upcoming batchesCreating data and reports and publishing them daily to the management to give real time pictureConducting feedback sessions for new hires upon requirementHandling attendance of all batches/trainers across different locations

Acting SMEAuditing calls, live chats, emails for ASOS and Comcast.Writing Feedbacks on par with TOVMaking production reports(Excel), Data validation and conducting assessment tests for the team.Checking disputes & ensururing quality acheivement.Acheiving team targets.Taking client escalations.Mentoring a certain set of people.Web designing and content creation~Creation of newsletters for a process and cascading it yo the entire set of employees~Updating the newsletter as per latest feeds~Sharing the report daily with the management