Jeeva Subramanian Email & Phone Number

Namakkal, Tn, In

Namakkal, Tn, In

Chennai, Tamil Nadu, India

Deel is a platform that helps businesses manage remote teams and streamline their global operations. It provides tools for hiring, onboarding, and paying employees across different countries, as well as for managing benefits, compliance, and time-off requests. Deel also offers a payment system that allows businesses to send money to employees in over 150 countries.Responsibilities:• Have extensive experience in Design and develop test strategy, test planning and best practices test approach to ensure high quality delivery through the team.• Take the comprehensive requirements and prioritizing MVP release items to fullfill the Sales Team and product owner to perform the demo• Conducted fast Functional test manual for UI and Postman for API testing to ensure high quality at each MVP release stage.• Prepared the UI automation test script in Playwright and APIs are automated in Loadmill tool.• Mentored the team to bring outstanding performance and groom them to add value org and work on out of box solution.• Experienced in proving the QA related presentation and feature demo to end client & stakeholders and handling client calls especially from Europe and the US.

Bengaluru, Karnataka, India

Have extensive experience in designing and developing test strategy, test planning, and best practices test approach to ensure high-quality delivery through the team.Hands-on expertise in Requirement Analysis, Test Effort estimation, Test Designing, Test execution, Defect Management, and Test report.Strong ability to draft test Planning, deploying, and managing the testing effort for any given engagement.Strong experience in implementing Software Development Life Cycle (SDLC) as it relates to QA in an enterprise environment.Experienced in testing with Salesforce Service Cloud Records and objects like ServiceDesk ticket workflows, validation rules and auto-routing ticket allocation process.Hands on expertise in analyzing Business requirements and creating Test Plans, Test cases, analyzing Test Results and logging the bugs in QC environment as Salesforce Tester and QA Analyst.Have extensive experience in the implementation of Quote to cash(Q2C) business workflow rules, approval processes, and validation rules.Performed GUI, Functional, Regression, Retesting, Usability, Smoke testingExperienced in proving the QA related presentation to end clients & stakeholders and handling client calls especially from Europe and the US.

Gandhinagar, Gujarat, India

Hands on experience in Salesforce CRM admin to Set up the new user profile, role, chatter group Queues, and permission set to provide the right level of access based on the user role in Salesforce Servicer Cloud Classic & Lighting. Well versed handling in creating different types of reports and dashboards to fulfill each client team's needs and requirements.Experience in collecting the user’s and client’s pain area details on the process and preparing the enhancement planning and release.Experienced in creating documents (IKEYA docs & PPTs) and end-user manual for new platform transition.Experience in providing classroom and online training to our clients and end-users. Handled around 500+ users for new platform transition and on-demand training for new employees. High responsible for auditing data compliance and reporting the users for any data quality issue within the defined time frame to avoid impacting KPI data.Analyzing and publishing reports (KPI) on various aspects of users’ performance in the resolution process for their management better understanding about their team performance and finding improvements area.

Chennai, Tamil Nadu, India

Involvement in setting up an environment, Client Process Transition, Requirements Management, Clients Interactions, Citrix Global Client Headquarter Mailbox traffic handling for 13 clients such as RB(Reckitt Benckiser), BAT, Colgate, Diageo, Ontex, Coke, etc., - Infrastructure Development, Macro Development, Planning and Creating the veriouse types of Reports and Dashboard. Team Handling (SME) and Risk management. Ticket Raising, Monitoring the status of the tickets and creating Matrix. Giving monthly KPIs to Clients for giving a better understanding of growth area and pain area status.Worked with Global Client Liaison and Quality Optimization Leaders to fulfill the client needs and align on the client requirement. Handled all client calls especially clients from Europe and US.Performed quality assurance checks in the Salesforce products services that met the needs, expectations, and requirements of users.

Chennai, Tamil Nadu, India

Experienced with 13 client’s headquarters mailbox handling as a singlepoint of contact for all their data related queries. Ex of clients, RB(Reckitt Benckiser), BAT, Colgate, Diageo, Onex, Coke,Experienced in creating and tracking the email in ticket managementtool (Salesforce & IssurTrak) for all the communications of HQ mails.Handling the ticket resolution process (Analyzing the issue,investigating the problem, finding the right owner of the issue, andproviding the solution back to client) within time bound for the client’semail from HQ mailbox.Experienced in providing the live support through online meetings /voice call to end client issue.

Chennai, Tamil Nadu, India

-> Grew sales and boosted profits, applying proactive managementstrategies, and enhancing sales training.-> Enhanced product presentation and promotional material displays,working alongside retail representatives.-> Maintained customer satisfaction with quick and professionalhandling of product returns.

Master Of Business Administration - Mba, Project Management

Bachelor Of Electropathy Medicine And Surgery, Pre-Medicine/Pre-Medical Studies, A+

High School Diploma, Computer Science, 73%

Activities and Societies: Foodball, Long Running, High jumping and Pole vault (Athletic Player)