Senior Process Executive
Current 1+ years of professional work experience in Profile management. Take ownership of the customer issues via PEGA and follow problems through to resolution within SLA(Service Level Agreement). Providing ordering access to the user profiles of partners and customers. Updating Partners and Customer profile for deals, quotes, and ordering. Creating Customer ID and Bill to ID as per Customer/Partner request based on their agreement with ourclient. Collaborated with the collection team (Finance Team) to partner Bill to ID approved. Created, extended, blocked, held, deactivated, activated, and managed Customer IDs and Bill to IDs inalignment with customer/partner agreements, ensuring accurate billing and order processing. Providing access rights and permission to use cisco tool. Proficiently managed escalations on timely manner. Provided valuable support and guidance to team members, assisting with issue resolution, clarifications,and doubts.
